Customer Service Representative

Aevitas Inc., a leader in the environmental services industry, is currently seeking individuals who excel in dynamic and fast-paced work environment. If you are passionate about contributing to a cutting-edge industry and delivering top-tier service, we welcome you to explore opportunities with us. Join our team and become a part of an organization committed to excellence in environmental services. Your enthusiasm and dedication will play a crucial role in shaping a sustainable and impactful future.

We are currently hiring for the position of Customer Service Representative at our Brantford, Ontario location. This is a full-time, permanent role with a comprehensive compensation package that includes:

- **Comprehensive Benefits Package**: Encompassing prescription drug coverage, extended health benefits, dental, and optical coverage.
- **Retirement Planning**: Enjoy the advantage of RRSP matching for secure future financial planning.
- **Professional Growth and Development**: Access ongoing training to foster continuous learning and career advancement.
- **Performance-Based Incentives**: Benefit from annual pay increases linked to performance and an annual bonus.
- **Employee and Family Assistance Program**: Access resources and support for both employees and their families.
- **Generous Paid Time Off**: Includes three personal and ten sick days in addition to annual vacation ensuring a healthy work-life balance.
- **Overtime Compensation**: Overtime pay provided for hours worked beyond 8 hours in a day and 40 hours in a week.
- **Meal and Overnight Allowance**: Receive additional allowances for meals and overnight stays as part of our commitment to your well-being.
- **Team Bonding Events**: Participate in various team-building activities such as BBQs, golf tournaments, and holiday parties.

**Responsibilities**:

- Provide support Sales Account Managers.
- Generate customer quotes, work orders, and pre-invoicing sales reports using the Material Tracking System (MTS), ensuring accuracy and detail.
- Generate and provide waste reports to customers.
- Maintain and update customer profiles in the Material Tracking System (MTS).
- Enter, track, and report electronic waste manifests using Ontario’s Hazardous Waste Digital Reporting Service.
- Collaborate with laboratory and management to ensure proper waste classification and coding.
- Work closely with the scheduling team to ensure timely service delivery, follow up with customers, and confirm pick-up details.
- Coordinate projects with account managers, operations, and external vendors to ensure smooth workflow.
- Ensure contracts are in place and valid purchase orders and waste profiles are received.
- Address and resolve minor customer complaints.
- Reach out to previous and current customers to promote new and existing programs and services.
- Provide completed service paperwork—including Requests for Service Forms, Purchase Orders, and Work Orders—to Accounting for billing.
- Assist in review of customer accounts annually, updating pricing, services, and purchase orders as needed.
- Adhere to all legal requirements and company policies, procedures, and guidelines.
- Maintain a courteous and professional attitude towards customers and colleagues.
- Perform additional duties as assigned.

**Qualifications**:

- High School Diploma
- Customer Service Experience
- Experience with Microsoft Office suite
- Must be legally eligible to work in Canada.

**Work Environment**

Required to use computer, printers, scanners, and phone.

Required to sit for extended periods of time.

Will be exposed to an office environment.

**Diversity, Equity, Inclusion and Accommodation**

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person