Customer Service Representative- Contract

3 days ago


Brantford, Canada Hartmann Canada Inc Full time

**General Purpose**:

- The Customer Service Representative develops and maintains positive and effective relationships with customers and acts as a liaison between Sales and Operations.

**Key Activities**:

- Provide inside sales support within a multi-plant environment for a designated set of North American customers.
- Full cycle order management including order entry and order change management while balancing inventory, shipping, and production considerations.
- Maintain communication and coordination with sales, production planning and logistics to support customer accounts.
- Manage customer order forms, item launches and design transitions in order management process.
- Support the resolution of customer concerns and queries.
- Work with carriers as required to ensure efficient deliveries.
- Other related administrative duties as may be required.

**Core Competencies**:
Client Focus

Interactive Communication

Relationship Building

Problem Solving

Time Management/Priority Setting

Analytical Thinking

**Minimum Qualifications (Experience & Education)**:

- Post-secondary education in a business-related program

**Previous Experience Required**
- 1-2 years of related experience within the manufacturing or distribution sector with demonstrated customer service experience
- Freight / Shipping related experience an asset

**Skills, Abilities & Equipment Operated**:

- Flexibility to work outside standard working hours if required to support customer requirements
- Effective communication and interpersonal skills
- Strong analytical, problem solving, and decision-making skills
- High sense of urgency and a desire to collaborate with internal and external customers



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