Customer Service Representative- Contract
3 days ago
**General Purpose**:
- The Customer Service Representative develops and maintains positive and effective relationships with customers and acts as a liaison between Sales and Operations.
**Key Activities**:
- Provide inside sales support within a multi-plant environment for a designated set of North American customers.
- Full cycle order management including order entry and order change management while balancing inventory, shipping, and production considerations.
- Maintain communication and coordination with sales, production planning and logistics to support customer accounts.
- Manage customer order forms, item launches and design transitions in order management process.
- Support the resolution of customer concerns and queries.
- Work with carriers as required to ensure efficient deliveries.
- Other related administrative duties as may be required.
**Core Competencies**:
Client Focus
Interactive Communication
Relationship Building
Problem Solving
Time Management/Priority Setting
Analytical Thinking
**Minimum Qualifications (Experience & Education)**:
- Post-secondary education in a business-related program
**Previous Experience Required**
- 1-2 years of related experience within the manufacturing or distribution sector with demonstrated customer service experience
- Freight / Shipping related experience an asset
**Skills, Abilities & Equipment Operated**:
- Flexibility to work outside standard working hours if required to support customer requirements
- Effective communication and interpersonal skills
- Strong analytical, problem solving, and decision-making skills
- High sense of urgency and a desire to collaborate with internal and external customers
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