INTERNSHIP: Customer Service Representative

Sika Canada, une filiale du groupe Sika, est un chef de file dans le développement et la fabrication de produits chimiques spécialisés. Dans le secteur de la construction, l'entreprise est active dans des marchés tels que la réparation, l'entretien et la protection du béton, les finitions du bâtiment, le béton projeté, le creusage de tunnels et l'exploitation minière, les toitures, les adjuvants pour béton et les revêtements de sol. Elle dessert également le secteur manufacturier (automobile, équipements de transport, etc.) en offrant des solutions de collage, d'étanchéité, d'assemblage et d'amortissement spécialement développées pour ces marchés.

Sika Canada exerce ses activités au Québec, en Ontario, en Alberta et en Colombie‑Britannique, et emploie plus de 650 personnes au Canada. L'entreprise est certifiée ISO 9001 et ISO 14001 et est membre du Conseil du bâtiment durable du Canada (CBDCa).

Sika Canada Inc. Internship Program is looking for collaborative results-oriented candidates with strong critical thinking and communication skills. The internship is designed to give you an understanding of how safety is driven at a company who prioritizes safety first and has a strong safety culture.

During the internship, you will be exposed to various aspects of customer service management. You will develop the skills and knowledge needed to provide a solid foundation to build a career in the construction material manufacturing.

Duration: 4 Months Internship (May 1st to August 30th, 2026)

Overview: Under the mandate of the Logistic Coordinator at Brantford facility, a Customer Service Representative is responsible for:

• Processing customer orders in SAP
• Coordinating with Logistics, Production and Inventory Planning to ensure that customers receive their products on-time.
• Communicating regularly with Sales Representatives in each target market to support customer needs.
• Supporting existing accounts and maintaining a strong relationship with key contacts.

Core Functions:

Support Sika's Customer Service department by participating in projects or initiatives identified by the site. This could include:

• Enter orders, process payments and ensure shipment
• In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
• Coordinate with Team Leads, Logistics, Production and Inventory Planning to ensure that products are delivered on-time.
• Receive inbound calls and emails and provide existing or prospective customers with information on placing an order, order details, pricing information or necessary documentation.
• Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays or claims.

Minimum requirement

• College degree with a minimum of 2 years' experience in Customer Service
• Must have excellent computer skills (Microsoft Office Suite)
• Experience with SAP would be a strong asset
• Experience with Salesforce would be an asset
• Follow Sika's training applicable to the position including SMS, Health and Safety, Environment

Preferred Education

• Pursuing a college degree in business or any related field.

Location of internship is Brantford, ON. Internship will be conducted in-person

• Join the family of Sika AG, with over 35,000 employees and companies set up in over 100 countries, which provide ample of opportunities to grow. 
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.