Lead Office Administrator

1 week ago

Georgetown, Canada True Health Physiotherapy & Wellness Full time

Are you a friendly, organized, and detail-oriented professional who thrives in a fast-paced, people-focused environment? True Health Physiotherapy & Wellness, a newly established clinic in the heart of downtown Georgetown, is looking for a Lead Office Administrator to be the welcoming face and operational backbone of our team.

**About Us**:
At True Health, we are passionate about providing personalized, collaborative care that helps our patients feel truly seen, heard, and supported. As our clinic grows, we’re looking for someone who shares our values of kindness, professionalism, and exceptional service to lead our front-desk operations and ensure a seamless experience for every patient who walks through our doors.

**Role Overview**:
As the Lead Office Administrator, you’ll be the first point of contact for patients — creating a warm and welcoming environment while managing the essential administrative tasks that keep the clinic running smoothly.

**Key Responsibilities**:

- Greet patients with a friendly, professional attitude and ensure a smooth check-in/out process
- Manage appointment scheduling, confirmations, and cancellations with efficiency and empathy
- Handle direct billing to insurance companies and patients
- Process claims and submissions through HCAI and other insurance portals
- Maintain accurate patient records and confidential health information
- Help shape a positive clinic culture and improve systems as we grow

**What we are looking for**:

- Prior experience in a healthcare or wellness clinic setting (preferred)
- Proficiency with direct billing, insurance claims, and HCAI
- Strong communication and interpersonal skills with a passion for customer service
- Organized, detail-oriented, and capable of multitasking
- A self-starter with a positive attitude and a willingness to take initiative
- Tech-savvy with comfort using EMR software (Clinicmaster experience is a plus)
- Committed to creating a welcoming and inclusive environment for all patients

**Flexible hours** with the opportunity to shape your schedule as the clinic grows

**Job Type**: Casual

Pay: $20.00-$23.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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