Front Desk Agent and Night Auditor

1 week ago

Guelph, Canada Staybridge Suites Full time

Promptly and effectively, deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner and take reservation requests efficiently.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
- Be very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Open and close shift make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40lbs.
- Other requested duties from Supervisor or Manager

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: $15.80-$17.10 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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