Front Desk Agent and Night Auditor

2 weeks ago

Guelph, Canada Staybridge Suites Full time

**Guest Service Representative - Full Time / Part Time**

Description: As a Hotel Guest Service Representative, you are the first point of contact for guests and provide essential services to ensure their stay is comfortable and enjoyable. You will handle guest check-in and check-out, answer inquiries, provide information about the hotel and its amenities, and assist with any guest requests or issues.

**Responsibilities**:

- **Guest Check-In/Check-Out**:Greet guests upon arrival in a friendly and welcoming manner. Collect necessary guest information, including identification and payment details. Assign rooms, issue keys, and provide information about room features and hotel policies. Process check-outs, collect payments, and handle any billing inquiries.
- **Customer Service**:Respond to guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel services, local attractions, and dining options. Offer assistance with luggage, transportation, and other guest needs.
- **Administrative Duties**:Maintain accurate records of guest interactions, reservations, and room assignments. Handle cash, credit card transactions, and balance daily cash reports. Complete paperwork related to guest accounts, billing, and reservations.
- **Security and Safety**:Monitor the hotel's security system and report any suspicious activities. Follow safety and emergency procedures, including evacuations, if necessary.
- **Problem Resolution**:Resolve guest complaints and issues efficiently, aiming for guest satisfaction. Notify management of any unresolved problems or unusual situations.
- **Collaboration**:Coordinate with housekeeping, maintenance, and other hotel staff to fulfill guest requests and ensure room readiness.
- **Front Desk Operations**:Keep the front desk area clean, organized, and well-maintained. Maintain a working knowledge of hotel facilities, services, and promotions.

**Requirements**:

- Preferred Post-Secondary Education Experience with Opera an asset Must have previous skills in Guest Services (i.e. Cashier).
- Must be mathematically inclined. Computer literate. Ability to work in a fast paced environment.
- Detail oriented and organized.
- Excellent communication skills.
- Available to work a flexible schedule, nights, weekends and holidays.

We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted.

Staybridge Suites Guelph is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

**Job Types**: Part-time, Full-time

**Salary**: $17.05-$18.35 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel front desk: 1 year (required)

Work Location: In person

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