Night Auditor- Delta Guelph Conference Centre, Guelph, ON

2 weeks ago


Guelph, Canada Hotel Equities Full time

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ONNight Auditor (Overnight Shift 11 PM-7 AM)Job Purpose:Welcome guests and consistently provide friendly and attentive service Demonstrate professionalism at all times and comply with company standards of appearanceMaintain confidentiality of guest and proprietary informationProcess all Night Audit Reports as per company policy, prepare systems for the next day. Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurateThank guest for choosing to stay at our Hotel; let them know we appreciate their businessEnsure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link Coordinate with Housekeeping to track and update room status in computer systemAssign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services informationObtain vehicle license information and accurately record in guest’s reservation file  Promptly answer incoming calls, respond to incoming faxes and e-mail inquiriesCommunicate with other departments to ensure guest requests are resolved without delayCreate reservations providing information regarding special rates, packages and cancellation policy(s)Promote Hotel rewards program and provide details regarding membership and benefitsPrint end of shift report(s), reconcile float, complete required paperwork and deposit pouch Follow Health & Safety and Emergency policies and procedures Maintain a clean and well organized work area Ability to multi-task and work in fast paced environment   Ability to work various shifts including evenings, weekends and holidaysPhysical RequirementsLift, carry, push, pull, and place objects weighing up to 30 pounds  Standing for extended periods of time. Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.This job requires the ability to perform the following:Frequently standing up behind the desk and front office areas.Carrying or lifting items weighing up to 50 pounds / 23 kilograms.Handling objects, products and computer equipment.Basic computer skills to operate various property management and reservations systems, etc.Other:The pay range for this position is $19.50-$20.50 per hour, based on experience and qualifications.Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PayCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)Employee assistance programEmployee discountLife insuranceParental leaveReferral program #J-18808-Ljbffr



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