Front Desk Agent/night Auditor

2 weeks ago

Guelph, Canada Royal Inn & Suites Full time

**Qualifications**:

- **Highschool Diploma Required;**:

- **Computer literate;**:

- **Payment handling experience mandatory;**:

- **Willing to work with a flexible schedule including weekends and holidays;**:

- **Customer service and hotel experience, especially Five Star software experience are great assets;**:

- **Clear police check;**

**Main Duties**:

- **Book reservations for online, phone line, walk in guests in a prompt and courteous manner, using up selling techniques to maximize room sales;**:

- **Check guests in/out of the hotel, process customer payments according to established policies and procedures;**:

- **Respond to guest requests promptly, provide guests information about hotel services, facilities, and local attractions and directions to increase satisfaction;**:

- **Resolve minor guest complaints, report major problems, complaints, disturbances to manager;**:

- **Handle cash drawer money, post all charges, complete cash report and end of shift report;**:

- **Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort;**:

- **Provides a professional image at all times through appearance and dress;**:

- **Complete security checks at hourly intervals throughout the night;**:

- **Maintain front desk and lobby area tidy and clean, carry out minor maintenance work and other tasks;**:

- **Other duties as assigned by supervisor or management;**

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: $15.50-$16.50 per hour

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Commission pay
- Tips

COVID-19 considerations:
Frequently Sanitize the Front desk area as well as commonly touched areas, Hotel Employees are to wear masks when entering any guest room & social distance from guests whenever possible.

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person

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