Sales Account Manager

The Sales Account Manager will serve as the primary point of contact for key accounts, focusing on building and nurturing long-term relationships to drive customer satisfaction and loyalty. This role is responsible for managing and expanding the sales pipeline across national accounts, identifying growth opportunities, and maximizing revenue potential. The Sales Account Manager will work closely with cross-functional teams to ensure that client needs are met, ensuring seamless experience and fostering lasting partnerships that contribute to the company’s overall growth and success.

**Duties**
- Develop and maintain strong relationships with key clients/accounts at the national level.
- Understand client business needs, goals, and challenges to provide tailored solutions.
- Create and execute strategic account plans aligned with organizational objectives.
- Identify growth opportunities and set sales targets for key accounts.
- Pursue new business opportunities within existing national accounts.
- Expand scope of products provided to clients and negotiate contract renewals.
- Build and nurture relationships with key stakeholders within client organizations.
- Coordinate with internal departments to ensure effective execution of account strategies.
- Lead contract negotiations, including pricing, terms, and conditions.
- Monitor sales performance, track key account metrics, and provide regular reports.
- Stay updated on industry trends, market dynamics, and competitive landscape.
- Serve as primary point of contact for key accounts, handling issues and escalations.
- Advocate for customer needs within the organization and ensure high customer satisfaction.
- Provide expertise, guidance, and support to field teams or customer-facing personnel.
- Assist in troubleshooting problems and propose potential solutions.
- Conduct training sessions to enhance the skills and knowledge of field personnel.
- Analyze field operations and provide recommendations for process improvement.
- Establish positive relationships with field teams and other stakeholders.
- Coordinate resource allocation and ensure necessary resources are available.
- Document interactions, findings, and recommendations for future reference.
- Relay valuable insights and feedback from the field to relevant teams.
- Continuously adapt support strategies based on evolving needs and challenges.
- Other duties as assigned.

**Experience**
- Proven experience in sales and account management is essential.
- Strong analytical skills with the ability to interpret data and market trends.
- Demonstrated leadership capabilities in managing client relationships and guiding team efforts.
- Excellent negotiation skills with a track record of closing deals successfully.
- Proficiency in Salesforce or similar CRM software is preferred.
- Exceptional communication skills, both verbal and written, to effectively engage with clients at all levels.
- Experience in business development is a plus, particularly in identifying new markets and opportunities.
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**Gestionnaire de Comptes - Ventes**

Le/la Gestionnaire de Comptes - Ventes sera le principal point de contact pour les comptes clés, avec pour mission de bâtir et entretenir des relations à long terme afin de favoriser la satisfaction et la fidélisation des clients. Ce poste est responsable de la gestion et de l’expansion du pipeline de ventes à travers les comptes nationaux, en identifiant les opportunités de croissance et en maximisant le potentiel de revenus. Le/la gestionnaire collaborera étroitement avec les équipes interfonctionnelles pour s’assurer que les besoins des clients soient satisfaits, garantissant une expérience fluide et des partenariats durables contribuant à la croissance et au succès de l’entreprise.

**Responsabilités**:

- Développer et entretenir des relations solides avec les clients/comptes clés à l’échelle nationale.
- Comprendre les besoins, objectifs et défis des clients afin de proposer des solutions adaptées.
- Élaborer et exécuter des plans stratégiques de comptes alignés avec les objectifs de l’organisation.
- Identifier les opportunités de croissance et fixer des objectifs de vente pour les comptes clés.
- Rechercher de nouvelles opportunités d'affaires au sein des comptes nationaux existants.
- Étendre la gamme de produits offerts aux clients et négocier les renouvellements de contrats.
- Établir et entretenir des relations avec les principaux décideurs au sein des organisations clientes.
- Coordonner avec les départements internes pour assurer la bonne mise en œuvre des stratégies de compte.
- Mener les négociations contractuelles, y compris les prix, modalités et conditions.
- Suivre la performance des ventes, surveiller les indicateurs clés et fournir des rapports réguliers.
- Se tenir informé(e) des tendances du secteur, de la dynamique du marché et du paysage concurrentiel.
- Agir en tant que point de contact principal pour les com