Sales Account Manager

TOGETHER, WE SAVE LIVES

ICOR Technology, a robotics and security products company based in Ottawa, Ontario, is a company of the Safariland Group. With over 20 years of engineering and manufacturing experience, ICOR specializes in the design and precision manufacturing of high-quality EOD/IEDD protective security equipment. ICOR products are used by individuals in military, law enforcement, nuclear, and security-related sectors, and are developed through continuous dialogue with clients to ensure innovative and cost‑effective solutions.

Job Purpose

In brief, the “Sales Account Manager” will have the following duties and responsibilities:

- Develop, manage and grow the sales pipeline through prospecting, lead generation and travel to conduct sales presentations.

- Identify sales opportunities, generate quotations, respond to RFQ’s, follow up with leads, close business.

- Attend domestic and international tradeshows & conduct robot sales demonstrations worldwide.

- Maintain ICOR proficiencies and utilize Microsoft Dynamics 365 CRM.

The Sales Account Manager will perform functions within the Sales & Marketing department, which will help drive sales revenue and enhance the customers’ experience in training and customer service departments. Responsible for executing international sales and marketing strategies that result in the achievement of sales goals, this is a position that can expect heavy travel to domestic and international locations. Works with Executive Management in the development of sales goals and action plans and is accountable for ensuring that those plans are achieved. Participates in the development of strategic plans and advises management regarding current markets as well as potential new markets. Recommend new products as new market opportunities arise.

Advocate for customers at ICOR Technology by efficiently meeting their needs throughout the sales process. Use clear communication to support sales, while safeguarding our reputation and profits. This involves close coordination with departments and customers/markets.

Role - Typical Duties

- Working with the Vice President of Sales & Marketing: Develop and implement sales strategies that improve the customer experience for domestic and international end‑users and international agents:

- Make sales presentations to new and existing customers.

- Attend demos, training and trade shows as required.

- Assist with hands on training for end‑users and agents.

- Assist Customer Service with technical sales and service support.

- This role requires 50% travel = significant / heavy travel, including overnight stays both domestically and internationally.

- Take ownership of inbound international sales email enquiries, ensuring they are responded to in a timely manner.

- Provide input on marketing programs that include product datasheets, website, social media platforms and tradeshow communication materials.

- Using Microsoft Dynamics CRM, submit monthly sales pipeline reports to Vice President of Sales & Marketing, outlining status updates for domestic and international tenders and sales opportunities.

- In consultation with Vice President of Sales & Marketing, liaise with channel partners and determine equipment needs for international tradeshows and sales demonstrations. Work closely with Logistics Department to ensure specific equipment is properly functioning and configured before shipping overseas.

- Work closely with customers to build strong relationships, understand their ongoing needs and challenges, learn their buying plans, and help the ICOR sales team sell the right products.

- Make regular presentations to Senior Management regarding sales, training and customer service activities.

- Handle incoming enquiries (telephone, email, fax, mail) for the Company.

- Respond in timely fashion to enquiries as directed by Commercial Manager and/or Vice-President of Sales & Marketing.

- Prepare and issue quotations for routine requests/inquiries.

- Log/track enquiries & quotations in Sales Funnel using Dynamics CRM.

- Monitor outstanding sales quotes/ enquiries, conducting follow‑up sales action as required, and expedite orders.

- Process sales orders & monitor to delivery, conducting follow‑up action as required or directed to ensure optimum customer service.

- Develop and maintain product knowledge through on‑going training, eventually becoming an “expert operator” on CALIBER robots.

- Maintain office records and filing system.

- Other duties may be required.

Skills and Training Required

- Bachelor’s degree in Commerce, Business, or equivalent experience.

- Willing and able to travel worldwide.

- Experience with Dynamics 365.

- Calm, energetic, handles pressure and multitasks with little direction.

- Proactive, takes initiative; strong team player with a responsible attitude.

- Excellent organizational skills and thorough work ethic.

- Strong listening and verbal communication to understand customer needs.

- Results‑driven and committed to tough goals.

- Skilled at presentations, including sales pitches and planning sessions with executives.

- Proficient with software and databases to track customers and opportunities.

- Makes sound decisions within guidelines.

- Demonstrates resilience and adaptability in dynamic environment, effectively managing change, conflict and high‑pressure situations.

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