Office Manager

**Do you have a passion for making a difference?**

At Mill Creek Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else.

**Our Vision **is to build and provide a community where Residents can achieve all they can be and experience holistic care in a Christian manner and environment.

**Our Mission** is to provide services in a friendly, quality focused, caring community.

**Our Values **follow a ‘People’ focused philosophy, **P**articipation ~** E**xcellence ~ **O**penness ~ **P**erformance ~ **L**ongevity ~ **E**fficient Use of Resources. This philosophy can be seen in every aspect and level of our home.

**Responsibilities of the Office Manager**

The Office Manager is responsible for assisting with all the day-to-day facility wide and nursing administrative functions as directed by the Executive Director.

Under the direction of the Executive Director, the Office Manager is responsible for supporting the Executive Director with all necessary clerical and secretarial duties associated with the operation of the Facility.

**Essential Duties are the technical skills and knowledge that an employee requires in order to perform their role. Below is detailed information on required Essential Duties for your position.**
- Assists in the production and distribution of facility wide communiqués under the direction of the Executive Director.
- Ensures that the department maintains standards, which are consistent with the CARF Canada and guidelines for long-term care.
- Assists with compliance measures for the Retirement Home Regulatory Authority
- Provides back up to the Environmental dept. with the completion of scheduling, payroll and on-call when on vacation.
- Supports recruitment, orientation and retention initiatives for various departments.
- Demonstrates good knowledge of Collective Agreement, Employment Standards Act, Labour Relations Act, and Occupational Health & Safety Act.
- Assists with payroll and scheduling for Resident Support Aides and Rapid Testers.
- Has the ability to problem solve, conflict resolution skills and understands team concepts and team building.
- Fosters a positive work environment, understands team concepts and team building.
- Participates and contributes to the management team meetings, Leadership and Partnership Team, and Quality.
- Submits documentation, reports, and financial information to the Executive Director.
- Coordinates contract services as required, ensuring timely service, and resolution, ongoing updates of contracts and documentation.
- Provides support with group insurance, dental and benefits to front line staff and union.
- Educates staff on the Retirement Home Regulatory Authority Standards, continuous quality improvement, new policies and procedures and other related topics.
- Responsible for Administration and Human Resources performance indicators.
- Required to participate in the improvement of the quality indicators and achieve satisfactory results.
- Monitors documentation systems and processes for quality and adherence to standards.
- Provides support to the Executive Director purchasing of equipment - obtaining quotes & approvals, updating policies, and other clerical duties.
- Maintains certificate binder for all designation.
- Conducts audits on both the Long Term Care and Retirement Home side as directed.
- Assists with policy and procedures revisions as directed.
- Manages the uniform ordering and inventory for staff.
- Assists with the Emergency Evacuation yearly on both nursing and retirement side. As well as the Emergency Fan out list for staff on a regular basis.
- Other duties as assigned and or as indicated in Job Task Inventory

**Qualifications**

At Mill Creek Care Centre we take pride in our employees, so your qualifications are important to us. We use them to get to know you and see if we are a good fit for each other. The qualifications needed to join our family at Mill Creek Care Centre are as follows:

- English - Speaking & Writing
- High School graduate or G.E.D. with courses in typing and mathematics. Health care industry background is an asset.
- Working knowledge and high comfort level to use computer hardware and software programs.
- Expedient data entry skills.
- Sense of responsibility, integrity, and confidentiality.
- On the job training in business office procedures in this facility.
- Must be well groomed, patient, courteous, tactful, and pleasant.
- Must have the ability to cooperate with other personnel.
- Must be level headed and calm in emergencies.
- Excellent knowledge of Microsoft Office, Google Platform
- Experience with IT support and troubleshooting.
- Long Term Care/Retirement Home background is an asset.
- Proficient knowledge with computer software and hardware systems and programs.
- Strong management/leadership skills.
- Analytical, problem solving and strong decision making skills
- Strong organizational ski