Front Office Manager

4 weeks ago

Barrie, Canada InnVest Hotels Full time

InnVest Hotels is Canada’s largest owner of hotels, with a portfolio of 81 properties representing 14 internationally recognized brands. From roadside inns to luxury urban properties, our geographically diverse portfolio spans from Vancouver, British Columbia to Corner Brook, Newfoundland. We pride ourselves on our collaborative and entrepreneurial culture, where every team member has a voice and opportunities to grow. At InnVest, we’re driven by a shared passion for hospitality and a commitment to delivering exceptional guest experiences and impressive returns on quality hospitality investments. Role Description This is a full-time on-site role located in Barrie, ON. As a Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office, as well as managing the front desk team to ensure seamless guest experiences. Key responsibilities include maintaining high standards of customer service, resolving guest inquiries, managing check-ins and check-outs, and ensuring efficient office administration. You will also collaborate with other departments to ensure overall operational excellence and contribute to creating a welcoming environment for guests and staff alike. Qualifications Proficiency in Office Administration to ensure accurate and efficient operational processes Strong skills in Customer Service and Customer Satisfaction to deliver outstanding experiences Experience in managing Front Office operations with attention to detail and organizational skills Exceptional Communication skills to engage effectively with guests, team members, and stakeholders Ability to lead and manage a team in a hospitality or similar environment Problem-solving skills and the ability to handle guest concerns and operational challenges promptly Proficiency in hotel management software is an asset Diploma or degree in Hospitality Management or a related field is preferred Seniority Level Mid-Senior level Employment Type Full-time Industries Hospitality #J-18808-Ljbffr

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