Operations Coordinator

**About Caredove**
Most of us have had ailing family members struggle to navigate the healthcare system, unable to find and connect to the care they need in time. It’s tough. We are solving this problem.
Caredove is a health care referral management platform for connecting patients with community healthcare services. With our software, we have helped over one million patients access healthcare in Canada, from newborns needing health screening to seniors accessing home care. Staff at over one thousand community health care organizations use Caredove, like Canadian Red Cross, Royal Ottawa Hospital and the Alzheimer Society. We are just getting started.
We want to bring a consumer-oriented approach to healthcare software where the public finds it easy to book services online, and clinicians can connect patients with community care, simply, right from their electronic medical record. The company is based in Orillia, Ontario where we have an office. However, most of our team of ~20 people work remotely. You can too if that is best for you.
**The Opportunity - Operations Coordinator**
Amazing customer service is at our core. We obsess about wowing the organizations and users that join our platform. The Operations Coordinator works with various data sources to create clear and compelling descriptions of health care services within the Caredove platform. You provide thoughtful support to health care agencies, solving challenges that new and existing users have on our platform. You help solution technical problems with the platform, clearly communicating with the engineering team. You are instrumental when we enter new markets, onboarding new users and configuring the platform to best streamline the patient access process. You provide vital input and content to marketing and sales efforts.
You are a driven self-starter. You work with persistence and purpose to help build-out our networks of service. You work with customers of Caredove to help them communicate their service offering and streamline how clients access their service.
- As Operations Coordinator, you: *
- Support our new and existing customers online via in-app chat or Zoom, when they have problems using Caredove. We maintain a customer support response time under 3 minutes.
- Provide expert guidance and consulting support on how best to configure the Caredove platform to optimize service access.
- Host user training sessions with new customers, and regular account review sessions with existing customers, to ensure all customers are optimizing the best parts of the platform to increase workflow efficiencies at their organization.
- Review and improve existing service listings within the Caredove platform.
- Create how-to tutorials for our customers to support new platform features.
- Interface closely with the development team to resolve issues and identify new feature needs.
- Assist in intelligently scaling our vibrant business, streamlining operational processes within Caredove.

**You will be a great fit for this position if**:

- You are a university graduate with 1+ year of operations or related experience.
- You are an empathetic communicator, with a passion for supporting others to learn.
- You are curious in nature, and want to understand “how things work” in order to make things work even better.
- You are a great problem solver, motivated to help others in an industrious and professional manner.
- You are supportive, conscientious and proactive.
- You have great writing skills.
- You are excited to learn, a lot, about the home care, community and mental health support sectors.
- You are an adept researcher of information, gathering data online as well as offline.
- You have great real-life technical problem solving chops. You may not understand the underlying code, but you are a master of being practical, finding ways to make things work.
- You are not afraid of new projects.
- You have strong attention to detail.
- You enjoy being given real responsibility with the opportunity to make an impact.
- You love working with technology and keeping up to date with modern software tools.

**Bonus Points for**:

- Knowledge of the health care or community service sector.
- Speaking and writing French.

**Other role information**:

- Job Type: Full Time
- Location: Fully remote within Canada with preference for Eastern Time Zone. You can use the Orillia office if desired.
- Start Date: Flexible
- Paid Vacation: No defined limit. All reasonable requests are accommodated. We also have a summer shut-down week and a winter shut down-week (2 weeks total), where all staff are mostly off, while maintaining minimum coverage of the in-app support chat.
- Flexible Schedule: General core hours to ensure collaboration with the team, and flexible beyond this time. Ability to work remote anywhere in Canada, with preference to Eastern Standard Time.

**Why Join Caredove**:
We want to build a place where people enjoy working together to solve hard problems.