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Front Desk Agent/night Auditor

2 weeks ago

Cambridge, Canada FOUR POINTS BY SHERATON CAMBRIDGEKITCHENER Full time

**_Job description_**

Title: Front Desk/Night Auditor

Department**:_Front Office_**

Summary**:_Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary_**.

**_Essential Functions_**:

- Check guests in and out of the hotel, make future reservations when necessary.
- Post pantry charges, valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel multi line telephone system, transfer calls, take messages for hotel staff as well as guests
- Modify, make and cancel guest reservations
- Assist in the verifications, balancing and revenue to maximize hotel’s availability
- Coordinate with other departments to fulfill guest special requests
- Communicate Four Points By Sheraton facilities and services to guests at check-in
- Answer guest questions regarding local area facilities
- Responsible for shift cash transactions
- Responsible for maintenance of hotel key security system
- Administer guest safe deposit boxes
- Know hotel emergency procedures
- Inform housekeeping of vacant dirty rooms as they become available upon check out (ie. Early departures, etc)
- Update room status as housekeeping notifies the desk of changes (ie. Out of order rooms)
- Read and communicate clearly
- Distribute mail to staff boxes as well as guests
- Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
- Track status of rooms used for tours and status of rooms in maintenance
- Always excel to satisfy our guests every day, every stay by offering Ultimate Service
- Notify housekeeping and maintenance of any reported problems with our suites or grounds
- Carry out any reasonable request made by management that I am capable of performing.

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)