Front Desk Agent

6 days ago

Cambridge, Ontario, Canada FOUR POINTS BY SHERATON CAMBRIDGEKITCHENER Full time $38,000 - $76,000 per year

Job description

Title: Front Desk

Department: Front Office

Summary: Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.

Essential Functions:

  • Check guests in and out of the hotel, make future reservations when necessary.
  • Post pantry charges, valet charges and other miscellaneous charges to guest accounts
  • Administer hotel guest payment policies
  • Handle hotel multi line telephone system, transfer calls, take messages for hotel staff as well as guests
  • Modify, make and cancel guest reservations
  • Assist in the verifications, balancing and revenue to maximize hotel's availability
  • Coordinate with other departments to fulfill guest special requests
  • Communicate Four Points By Sheraton facilities and services to guests at check-in
  • Answer guest questions regarding local area facilities
  • Responsible for shift cash transactions
  • Responsible for maintenance of hotel key security system
  • Administer guest safe deposit boxes
  • Know hotel emergency procedures
  • Inform housekeeping of vacant dirty rooms as they become available upon check out (ie. Early departures, etc)
  • Update room status as housekeeping notifies the desk of changes (ie. Out of order rooms)
  • Read and communicate clearly
  • Distribute mail to staff boxes as well as guests
  • Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
  • Track status of rooms used for tours and status of rooms in maintenance
  • Always excel to satisfy our guests every day, every stay by offering Ultimate Service
  • Notify housekeeping and maintenance of any reported problems with our suites or grounds
  • Carry out any reasonable request made by management that I am capable of performing.

Job Types: Permanent, Part-time

Pay: $18.00 per hour

Work Location: In person

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