Service Coordinator

Client & Family
- Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

The Service Coordinator will provide direct support to clients. They will perform administrative tasks related to the operation of programs and will assist/liaison with staff for the implementation and maintenance of all services.

**ACCOUNTABILITIES**

**Client and Family Centric Care Delivery**
- Plans, organizes and schedules the service delivery for Overnight Respite Program clients.
- Completes client intake for the ADP services department, receives referrals through HPG as needed including pre screener assessments
- Establishes a working rapport with caregivers in the client onboarding process.
- Supports clients with medication reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required
- Complete Security checks and procedures related to safety

**Planning and Organizing**
- Schedules staff to accommodate new client referrals or to change from existing schedules, and to back-fill staff absences
- Inputs and maintains case notes and regularly reviews clients’ Care Plans, complete documentation
- Inputs client information and service data into client data base (CIMS software), hard copy files and keeps additional manual records as required.
- Creates, Maintains and updates client files as per Lumacare policies and procedures. Sends, Receives and tracks support documents for client files
- Review messages and communication portals (APP) from PSWs, provide updates as needed to the Care Team
- Reconcile and complete payroll information for PSWs

**Customer Services**
- Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their activities of daily living (ADL, IADLS) and medical needs
- Refers clients, caregivers, and professionals to appropriate program & services at Lumacare and/or other community resources as required
- Manage inquiries by providing information to callers and direct phone calls when necessary
- Support department coverage including Home at last, Meals on Wheels reception, as needed.

**ROLE REQUIREMENTS**
- Social Service diploma or a diploma related to healthcare is required.
- Experience in staff scheduling and in payroll required.
- Experience working with vulnerable older persons and older adults with mental health issues, addictions, and other special needs.
- Personal Support Worker Certificate, Administrative certificates as considered as asset
- Knowledge of the Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities Act, Home Care and Community Services Act and other relevant legislations of Ontario.
- Ability to intervene and manage crisis situations.
- Knowledge of the Inter-RAI CHA assessment tool and of CIMS/HGP is an asset.
- Strong organizational and time management skills.
- Basic knowledge of medications and health and wellness in general.
- Excellent verbal and written skills in English language; proficiency in other languages such as Italian and Spanish an asset.
- Valid Ontario Driver’s License and access to a vehicle.
- Immunization for tuberculosis, chickenpox, mumps, and hepatitis B.
- Current First Aid & CPR Certification.
- Current **Vulnerable Sector Police** check required completed within last 12 months is required.
- This position requires you to be **fully vaccinated against COVID-19** and you must provide Lumacare with proof of vaccination prior to employment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability

**Experience**:

- staff scheduling and in payroll: 1 year (preferred)
- working with vulnerable older persons: 1 year (preferred)
- working with older adults with mental Health issues: 1 year (preferred)

**Language**:

- a second language (preferred)