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Customer Service Coordinator

2 days ago

North York, Canada NutraChamps Full time

**A little bit about us**:
NutraChamps is a fast-growing eCommerce business committed to supplying the best in nutritional supplements. In just over 8 years of operations, we have shot to the top of Amazon’s marketplace and continue to grow on and off the platform. Recognized as one of the Top 50 fastest-growing companies in Canada, published in the Globe & Mail Magazine's 2019 & 2021 list as well as a Great Place to Work certified.

But we aren't just building a company: we’re building a team. Our workspace is inviting, collaborative, engaging, and brimming with energy. Within our tight-knit team, you’ll feel the impact you’re making each day and be directly responsible for the continued growth of our company. Be a valued part of company decisions and make a tangible difference in our mission to provide our customers with accessible and affordable ways to better their health.

When you join the NutraChamps family, you don’t just get a job - you get a purpose.

We’re looking for a motivated person to join us at our Toronto headquarters. If you’re committed to personal growth, passionate about health and wellness, and interested in moving us forward — we want to hear from you

**Position Summary**:
Reporting to the Customer Service Manager, the Customer Service Coordinator will be the first point of contact and a valuable, lasting resource for our growing and diverse customer base. This is a key and challenging role for a strategic, self-directed individual with strong communication and critical thinking skills. It is best suited for someone who can field inquiries in an accurate, timely and friendly manner, take directives, and work both independently as well as in a team.

The Customer Service Coordinator can expect to wear many hats and contribute to a variety of business areas in addition to customer service. These may include creative writing, brand ambassador communications, and social media.
- Build relationships with our customers by providing prompt and helpful support
- Share relevant customer feedback and strategic insights with our product and marketing team regarding overall customer experience and service-related trends
- Research, draft and edit simple and informative answers to product inquiries
- Innovate and implement new strategies to strengthen relationships with customers
- Draft help articles and making macros (answer templates) in customer service software
- Coordinate with supervisors while handling important client complaints
- Play a crucial role between customer and company website
- Constantly keeping knowledge of variety of company’s offers/sales promotions and resolve customer queries accordingly

**Qualifications**
- 2+ years experience in a customer service role
- Exceptional English verbal and written communication skills
- Outgoing, friendly, and have a desire to help people
- Self-starter that takes initiative, makes decisions, and provides clear direction to internal and external stakeholders
- Passion for problem-solving — helping others comes naturally to you
- Ability to identify and adapt to changing business needs
- A hunger and motivation to drive meaningful growth
- Solutions-oriented mindset and eagerness to identify and tackle new business challenges with urgency
- Positive attitude and a love of connecting with others

**Compensation**
- Salary: $50,000 annually.
- Term: Full Time
- Location: North York - Hybrid Model (4 days in office, 1 day WFH)

**What’s in it for you?**
- Health & Wellness Benefits Plan
- 5 Weeks Paid Time Off
- No Dress Code
- Career Growth
- Flexible Work Hours
- Complimentary On-site Gym
- Free Food, All Day Every Day - Catered Breakfasts, Nutritious Snacks & Juices
- Whether you drive in or “Ride the Rocket”, we’ll subsidize parking or fare
- Your Choice of Tech - Whether you're a Mac or PC, what works for you works for us
- Diverse and multicultural work environment