Front Desk Coordinator

1 week ago

Burnaby, Canada Vitality Fitness Full time

**Job Overview**

**Duties**
- Greet and assist members, guests, and staff with a warm and professional demeanor.
- Manage member check-ins, bookings, and class registrations using gym management software.
- Maintain cleanliness and organization throughout the facility by performing scheduled walk-throughs of the gym floor, ensuring equipment is tidy, and promptly addressing any issues.
- Process payments and maintain accurate transaction records.
- Assist with membership sales, renewals, and customer account updates.
- Keep the front desk and lobby area clean, organized, and presentable at all times.
- Support daily gym operations and assist with administrative tasks as needed.
- Provide outstanding customer support by addressing inquiries and resolving issues quickly.
- Collaborate with team members to ensure seamless front desk and facility operations.
- Utilize Microsoft Office and Google Workspace tools for scheduling, communication, and reporting.

**Experience**
- Previous experience in a front desk, receptionist, or customer service role is required.
- Familiarity with gym, hospitality, or office management practices is an asset.
- Experience with administrative tasks such as data entry, filing, and document preparation is required.
- Strong customer service skills with a focus on clear communication and professionalism.
- Experience with gym or membership management software is a plus but not mandatory.
- A proactive, reliable, and energetic individual who enjoys working in a team-oriented environment.

We look forward to welcoming a motivated Front Desk Coordinator who will represent Vitality Fitness with professionalism, positivity, and care while helping us deliver an exceptional fitness experience to every member.

**Job Type**: Part-time

Pay: $19.00 per hour

**Benefits**:

- On-site gym
- On-site parking
- Store discount

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you ever worked at a gym or fitness facility before?

**Experience**:

- front desk, receptionist, or customer service role: 1 year (required)

Licence/Certification:

- certifications such as CPR, First Aid, or AED training? (preferred)

Work Location: In person

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