Front Desk Agent

5 days ago


Burnaby, Canada Coast Hotels Full time

Overview:
**Duties**:

- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area

Qualifications:

- Experience with phone systems and excellent phone etiquette
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle guest concerns with professionalism and empathy
- Proficient in guest services operations at the front desk

Pay: $20.00-$22.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Morning shift

**Experience**:

- Hotel: 1 year (required)
- Front desk: 1 year (required)

Work Location: In person


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