Front Desk Agent
1 week ago
Overview:
**Duties**:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Qualifications:
- Experience with phone systems and excellent phone etiquette
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle guest concerns with professionalism and empathy
- Proficient in guest services operations at the front desk
Pay: $20.00-$22.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
- Morning shift
**Experience**:
- Hotel: 1 year (required)
- Front desk: 1 year (required)
Work Location: In person
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