Operations Manager

**Operations Manager**

**Reports to**:President
**Works Daily with**:Toronto Artificial Grass & Garden City Grounds

**Are You Ready to Lead and Make an Impact?**

Do you have 5+ years of management experience in operations, production, or a similar leadership role in the landscape, construction, or snow removal industry? Are you a natural leader who inspires trust and camaraderie among your team? Are you looking for an opportunity to thrive in a fast-paced, well-managed, and rapidly growing company? If so, we want to hear from you

**Who We Are**

Garden City Groundskeeping Services Ltd. (GCG) and Toronto Artificial Grass (TAG) are leaders in landscape maintenance, enhancements, and snow removal, proudly serving Mississauga, Brampton, Etobicoke, and the greater Toronto area. TAG specializes in landscape installation and artificial turf installs, while GCG focuses on landscape maintenance and delivering high-quality snow removal services. Together, we specialize in landscape services for both commercial and residential clients. Our work is focused on delivering consistent, quality results that meet our clients' needs.
- What matters most to us is not just what we do, but how we do it._

We strive to create a team-oriented environment where everyone works together to get the job done well. We take pride in our work and believe in constantly improving the way we do things. We value teamwork, efficiency, and reliability, and we focus on delivering solid results for our clients.

**Operations Manager - The Mission**

The Operations Manager is responsible for the seamless execution of artificial turf installs, landscape construction, maintenance, and snow clearing operations, overseeing an annual revenue of roughly $3.25M. This role focuses on scheduling, team leadership, project management, client communication, and continuous operational improvement. Acting as the central figure in operations, the Operations Manager ensures team alignment, project success, and the achievement of company goals.

**KEY RESPONSIBILITIES**

**1. Scheduling and Coordination**
- Lead the weekly scheduling meeting to ensure alignment across all teams.
- Build, maintain, and update weekly schedules for installation, maintenance, and snow clearing crews, ensuring all changes are reflected daily.
- Finalize and distribute the weekly schedule to all staff weekly.
- Participate in weekly handoff meetings between sales, estimating, and operations to gather critical project details.

**2. Project Management**
- **Preparation**:
○ Create and distribute detailed job packages to supervisors/lead hand prior to project commencement.

○ Conduct on-site project kick-off meetings with supervisor/lead hand people to ensure clarity and readiness.
- **Execution**:
○ Ensure crews arrive on-site promptly and complete tasks efficiently and effectively.

○ Manage job costing for all projects, tracking revenue weekly, monthly, and quarterly against annual goals.
- **Client Interaction**:
○ Prepare and send weekly project reports to clients, ensuring clear communication and satisfaction.
- **Managing Project Challenges**: Proactively identify and resolve any challenges or issues that arise during projects. Ensure that all obstacles are addressed promptly and effectively to minimize delays and maintain project quality.
- **Problem-Solving**: Act as the main point of contact for troubleshooting any issues on-site, coordinating with teams, clients, and subcontractors to find timely solutions.

**3. Operational Improvement**
- Develop and implement three new Standard Operating Procedures (SOPs) each quarter (12 annually) to enhance efficiency and consistency.
- Assist in the creation and delivery of regular field staff training programs to build team capabilities and performance.

**4. Team Leadership and Development**
- Motivate, mentor, and manage field teams to ensure high productivity and quality standards.
- Conduct regular check-ins to monitor team morale, address challenges, and ensure adherence to company policies.
- Collaborate with HR on hiring initiatives and support retention strategies.
- Work closely with field teams to address and resolve any challenges related to team performance, project execution, or client concerns. Provide guidance and support to ensure smooth operations and successful project delivery.
- Help develop strategies to improve team performance and proactively manage potential project challenges to ensure high-quality outcomes.
- Assist with recruitment efforts by helping to hire and onboard new field staff, ensuring the team is properly staffed and prepared for seasonal demands.

**5. Performance and Financial Oversight**
- Monitor and report on job costs, gross margins, and weekly revenue for each crew.
- Track revenue performance and align it with annual business goals.
- Source and procure cost-effective materials, subcontractors, and equipment while maintaining quality standards.
- Oversee the management and execution of a