Operations Manager

1 week ago


Mississauga, Canada The Staffing Alternative Full time

OverviewThe Operations Manager will lead our day-to-day service and installation operations from our Mississauga head office. This leadership role will oversee technician scheduling, dispatch, field team performance, inventory coordination, and subcontractor management. The successful candidate will play a critical role in optimizing operational workflows, ensuring service excellence, and supporting scalable national growth.Key ResponsibilitiesDemonstrate strong leadership, vision, and collaboration in managing teams and field operationsPromote a culture of accountability, safety, and continuous improvementFoster an inclusive and respectful work environment aligned with professional ethical standardsProvide constructive feedback and encourage open dialogue on issues critical to organizational successOversee and coach Field Supervisors and Master Electricians, to ensure effective performance and professional developmentEnsure that all field work (service, installation, preventive maintenance) is completed efficiently and within established timeframesConduct and participate in meeting cadenceConduct regular site visits to support technicians, meet new customers, and assist sales representatives with project walk-throughs or technical assessmentsQualificationsEducation: Bachelor’s Degree in Engineering, Operations Management, or a related fieldExperience: Minimum of 5 years of management experience in field service operations or a related technical industryProven experience in leading service teams, managing field processes, and implementing efficiency initiativesStrong process-driven and analytical mindset; able to assess data and translate insights into actionable improvementsExcellent communication, coaching, and problem-solving skillsFamiliarity with KPI management, fleet oversight, and customer service standards #J-18808-Ljbffr



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