Client Care and Sales Representative

**About Us**

The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Orleans, Ottawa area, we’re looking for a passionate, bilingual Client Care and Sales Representative to join our dynamic team.

**Job Overview**

As a Client Care and Sales Representative at The Aqua Life, you will play a key role in promoting and selling our swim lesson programs while providing top-tier customer care. You will be the first point of contact for potential and existing clients, helping them understand the value of our swim lessons, resolving their inquiries, and ensuring a positive overall experience. Your goal will be to increase enrollments through excellent communication, relationship-building, and proactive sales outreach.

**Key Responsibilities**

Sales and Enrollment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.

Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.

Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.

Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrollment.

Bilingual Communication: Engage with both English and French-speaking clients in a clear, professional manner, ensuring their needs are understood and met.

Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.

Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.

**Qualifications**:
Bilingual: Fluent in both English and French (written and spoken) to accommodate our diverse client base in Orleans, Ottawa.

Sales Experience: Minimum of two years of direct sales or related experience in retail, customer service, or sales environments.

Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals.

Self-Motivated: Ability to work independently and proactively pursue leads and close sales.

Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.

Communication Skills: Strong verbal and written communication skills in both English and French. A positive, engaging phone manner is essential.

Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.

Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.

**What We Offer**:
Competitive starting wage of $20 per hour.

Opportunity for salary increases after 12 months of continuous service.

Flexible working hours to accommodate various schedules, including day shifts, some evenings, and occasional weekends.

Team-building events and a supportive work environment.

Discounts on swim lessons for family members.

Opportunity for growth and professional development.

**How to Apply**

If you’re passionate about delivering exceptional client care and excited to promote a life-changing skill like swimming, we’d love to hear from you. Be sure to mention your bilingual abilities and any relevant sales experience.

Pay: $20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- Sales: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- French (required)

Work Location: In person