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Client Care and Sales Representative
2 weeks ago
**About Us**
The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Orleans, Ottawa area, we’re looking for a passionate, bilingual Client Care and Sales Representative to join our dynamic team.
**Job Overview**
As a Client Care and Sales Representative at The Aqua Life, you will play a key role in promoting and selling our swim lesson programs while providing top-tier customer care. You will be the first point of contact for potential and existing clients, helping them understand the value of our swim lessons, resolving their inquiries, and ensuring a positive overall experience. Your goal will be to increase enrollments through excellent communication, relationship-building, and proactive sales outreach.
**Key Responsibilities**
Sales and Enrollment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.
Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.
Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.
Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrollment.
Bilingual Communication: Engage with both English and French-speaking clients in a clear, professional manner, ensuring their needs are understood and met.
Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.
Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.
**Qualifications**:
Bilingual: Fluent in both English and French (written and spoken) to accommodate our diverse client base in Orleans, Ottawa.
Sales Experience: Minimum of two years of direct sales or related experience in retail, customer service, or sales environments.
Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals.
Self-Motivated: Ability to work independently and proactively pursue leads and close sales.
Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.
Communication Skills: Strong verbal and written communication skills in both English and French. A positive, engaging phone manner is essential.
Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.
Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.
**What We Offer**:
Competitive starting wage of $20 per hour.
Opportunity for salary increases after 12 months of continuous service.
Flexible working hours to accommodate various schedules, including day shifts, and evenings, including weekends.
Team-building events and a supportive work environment.
Discounts on swim lessons for family members.
Opportunity for growth and professional development.
**How to Apply**
If you’re passionate about delivering exceptional client care and excited to promote a life-changing skill like swimming, we’d love to hear from you. Be sure to mention your bilingual abilities and any relevant sales experience.
Pay: $20.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Dental care
- Extended health care
**Experience**:
- Sales: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
- French (required)
Work Location: In person
