Warranty Technician
1 week ago
Homes by Avi is seeking a professional, motivated, and experienced individual to join our team as a Warranty Technician. Homes by Avi has been building family homes since 1978, with home building divisions in Edmonton, Calgary and Texas.
**Warranty Technician**
You will work directly under the leadership of the Warranty Manager to provide exemplary warranty service to customers who have taken possession of their home.
**Who you are**
You are an individual who is highly organized and has a positive, flexible, “can-do” attitude. Providing exceptional customer service to both your internal and external customers is effortlessness.
You have an extensive and well-rounded knowledge of construction practices and home repair, and can pivot from task to task while balancing ever-changing priorities. Solving problems and investigating issues is a challenge that you enjoy.
You are an individual who is self-motivated, focused, and works well independently while providing support to the construction team.
**What You Will Do**
- Effectively communicate Homes by Avi's warranty program and expectations to home owners
- Accurately investigate issues and provide professional, courteous and timely responses to customer inquiries
- Ensure outstanding deficiencies are resolved in a timely manner and within budget
- Coordinate the scheduling of trades for warranty work in conjunction with the homeowners
- Perform light carpentry, paint touch ups, and other minor repairs in finished homes
- Ensure the customers file and the database are kept up to date with accurate and complete information
**Your Qualifications - The Must Have’s**
- 3+ years of direct experience in new home construction or renovations
- Excellent written and verbal communication skills
- Ability to manage high priority/urgent requests, adapt to changing priorities
- Exceptional customer service skills
- Confident conflict resolution abilities
- Intermediate knowledge of Microsoft Office products
- Valid class 5 driver’s license and reliable vehicle
**Additional Skills - The Nice to Have's**
- Warranty Technician experience in residential construction
**Company Benefits**
- Positive workplace culture
- Team building opportunities
- Comprehensive health and dental benefits
- RRSP matching program
- Wellness program
- Volunteer program with paid time off
- Flex Days
**Behaviors**: Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
- Team Player: Works well as a member of a group
**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help
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