Service and Warranty Technician

3 days ago

Calgary, Canada Solid Solutions Full time

Solid Solutions specializes in home renovations. We pride ourselves on our quality of work, communication with our clients, and our ability to meet schedule. We have been one of Calgary’s top renovators since 2014. Solid Solutions takes on the full scope of our projects. From demo to final coat of paint, we do it all

**Position Overview**
The Service & Warranty Technician is responsible for overseeing warranty claims, service requests, and post-renovation client care. This role ensures that every completed project continues to meet our standards of excellence, while providing homeowners with responsive and professional support.

**Key Responsibilities**
- Serve as the primary point of contact for homeowners regarding service and warranty inquiries.
- Receive, assess, and document warranty claims in accordance with contractual obligations.
- Coordinate and schedule trade partners, suppliers, and internal staff to complete service work.
- Conduct site visits to inspect reported issues, verify warranty coverage, and ensure high-quality repairs.
- Assess and complete minor deficiencies without needing to dispatch trades when appropriate
- Maintain accurate records of all service requests, work orders, and client communications.
- Educate homeowners on warranty terms, care, and maintenance of renovation finishes.
- Monitor recurring service issues and escalate concerns to project management for resolution.

**Qualifications**
- 2-4 years of experience in residential construction, renovations, or customer service within the building industry.
- Strong knowledge of construction methods, materials, and building codes.
- Proficient tool and carpentry skills
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage multiple requests and prioritize tasks effectively.
- Proficiency with project management or CRM software is an asset.
- Valid driver’s license

**Why Join Us**
- Be part of a company that values quality, trust, and long-term client relationships.
- Work in a collaborative environment with supportive leadership.
- Competitive compensation and benefits package.
- Opportunity to grow with a dynamic and reputable renovation company.

Pay: $25.00-$30.00 per hour

**Benefits**:

- Extended health care

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- carpentry: 2 years (preferred)

Work Location: In person

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