Service & Warranty Technician

**Service & Warranty Technician**:
**Department**:

- Service & Warranty**Location**:

- Calgary, AB**There are jobs - and there are careers.**

Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart, ambitious, motivated people, day-in and day-out. That’s the kind of work you can expect at Trico Homes. Sound interesting? Come join us.

A company with over 30 years’ experience, Trico Homes is made up of an incredible team of people who are dedicated to building outstanding homes and communities in and surrounding Calgary, AB. We are continually recognized as one of Canada's 50 Best Managed Companies and one of the Best Workplaces in Canada, and that shows clearly in our culture.

We emphasize work-life balance and focus on learning and development, innovation, and fun at work. Trico Homes is dedicated to equality and inclusion in the workplace, and we invite you to join our team today to help us build on our success and build your career at one of Canada’s best places to work”

Come join us.

**We are currently recruiting for a Service & Warranty Technician**

This is a full time and permanent position.

**Position Overview**

Reporting to the Service & Warranty Manager, The Service & Warranty Technician implements Trico Homes warranty systems and provides consistent service for our customers by encouraging good communication, clear follow up, consistent work habits that will result in a positive company image and foster repeat referral customers.

**Job Responsibilities & Duties**
- Fulfills all warranty obligations under the terms of the limited warranty
- Meets with homeowners to assess their concerns;
- Meets with homeowner if interim service requests are called into the office and the homeowner’s concerns are not clear and precise;
- Repairs any warranty items that will incur a cost to the company;
- Attends trades days to ensure work is completed;
- Repairs regular maintenance items noted at the visits with the homeowner;
- Assists construction department when directed by the Service & Warranty Manager;
- Supplies vehicle with the proper material/equipment needed to complete work at the first scheduled appointment;
- Ensures vehicle is clean and organized;
- Responds to all Showhome concerns;
- Adheres to the safety codes as per the occupational health and safety guidelines;
- Work Closely with your Service Coordinator with scheduling and homeowners.

**Follow-up**
- Contacts trades if an emergency work order requires immediate attention and your assistance is necessary;
- Manages special service situations effectively: roof leaks, wet basements, window leaks and structural repairs etc.;
- Submits all work orders to the service coordinators with follow up notes after customer appointments are complete.

**Scheduled appointments**
- Meeting homeowner’s appointments at scheduled time. If you are running late a phone call must be made 5 minutes before scheduled time - no exceptions;
- Showing up at scheduled appointments with any necessary information needed;
- Listens carefully to the homeowner’s concerns and views;
- Conducts a fair and objective view of all the facts and circumstances;
- Objectively analyses warranty concerns to determine appropriate responses;
- Communicates and documents service denials to homeowners, including explanations and informational assistance;
- Provide detailed paper work to the office noting all homeowners concerns and clearly communicating Trico Homes intention;
- Confirming a trades day with the customer before leaving your scheduled appointment (unless homeowner suggests calling the office with a date).

**Construction**
- Provide the construction department with assistance if necessary to provide a zero deficiency home;
- Cooperate with construction to utilize in-house personal efficiently;
- Identify recurring warranty items and works with construction and trade personnel to eliminate those that can be reasonably eliminated.

**Working Conditions**
- 8am - 5pm Scheduled appointments are booked between 8 am - 4 pm. If a scheduled appointment is not booked for 8 am, you will be required to be at the office;
- Some Saturday and evening appointments may be necessary;
- Required to be part of the after hour on-call rotation schedule.

**Qualifications**:

- College diploma in an appropriate construction related field;
- A minimum of 5 years’ experience as a Service Technician in new home construction with a warranty related background;
- A comprehensive understanding of construction fundamentals and the construction process;
- A current (within 6 months) Police Clearance Screening is required upon hire;
- Minimum 5 years’ experience working with tools for repairing all aspects of the home;
- Strong customer service background and positive attitude;
- Strong communication and negotiations skills