Customer Service Representative

2 weeks ago

Vaughan, Canada Jonluca Enterprises Inc. Full time

**General Information**

The Customer Service Representative is a valuable team member of our Inside Sales Department. Reporting to the Sales Operation Manager, this role focuses on processing sales orders, providing excellent customer service to clients and vendors, and strives to meet and exceed sales targets.

**Job Duties & Responsibilities**
- Meet and exceed monthly sales targets.
- Monitor and inform customers of the availability of products, new pricing, promotions, flyers, and case stack deals.
- Offer possible substitutions to products ordered that are out of stock or discontinued.
- Handle customer complaints and act as a liaison to resolve customer concerns.
- Proactively make calls with clients about their orders and follow up with them regarding reorders or changes to orders.
- Provide order confirmations and out of stock reports for all processed orders.
- Establish and maintain strong and long-term relationships with existing accounts and prospective clients.
- Develop new business relationships/customer accounts.
- Handle incoming calls from sales prospects and record orders.
- Ensure all expected orders for the day are accounted for in the company’s ERP system.
- Attend all Trade Show events, representing the Insides Sales Group.
- Provide excellent customer service to all internal and external members.

**Job Qualifications & Requirements**
- Minimum 2 years of sales or customer service experience is required.
- Must have excellent interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- Commitment to driving sales and achieving store targets.
- Strong attention to detail and effective time management and project management skills.
- Must be able to work autonomously and cross-collaboratively with other departments.
- Ability to multi-task and work in a fast-paced environment.
- Knowledge of SAP, ERP, and CRM is preferred.
- Proficiency in MS Office Suites, Excel, and PowerPoint is a must.

**Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11**

Jonluca Neal (the “Company”) is committed to building a team that reflects diversity and inclusivity of the community in which we work. We are an Equal Opportunity Employer, and we encourage applicants from traditionally underrepresented groups, such as women, veterans, visible minorities, Indigenous persons, persons with disabilities, and persons identifying as 2SLGBTQI+. Please advise our Human Resources Department if you require accommodation during our recruitment process or your employment.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Vaughan, ON L4H 4V6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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