Customer Service Representative

6 days ago

Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**:
Reporting to the Customer Service Supervisor, the Senior Customer Service Representative is an experienced customer service professional who will provide senior-level support to the customer service team and assist the supervisor and Customer Service Manager through various tasks or projects. The Senior Customer Service Representative will participate in new hire training, ongoing training initiatives while providing the team with support for escalations and complex customer service issues.
**RESPONSIBILITIES**

**Essential Duties and Responsibilities** include, but are not limited to the following:

- Logging into the call queue and taking customer calls when other tasks are not taking place (approximately 60 - 70%of the time).
- Record all customer service activities, comments and account information in a clear and concise manner, as per departmental guidelines.
- Act as the primary resource for analyzing and resolving customer service related issues and provide guidance to team members to reduce customer escalations.
Complete Deposit Reductions and Payment Transfers.
- Issue service tickets to the Metering Department and attend related weekly meetings.
Provide support to the Customer Service Representatives as required.
- Contact any customer with unusual utility consumption.
- Assist the Customer Service Supervisor with new hire onboarding and training as required.
- Ensure training materials and templates are current and relevant, updating as required.
- Assist the Leadership Team with the implementation of new processes and initiatives.
- Any and all other duties as assigned to meet Company objectives

**CORE COMPETENCIES**:

- Adaptability
- Communication
- Initiative
- Dependability
- Organization Skills
- Teamwork
- Problem Solving
**REQUIREMENTS**
- Completion of Highschool or GED and post-secondary education in related field.
- A minimum of one (1) year of work experience for a Utility Provider.
- A minimum of two (2) years of work experience in Customer Service.
- Must be proficient in MS Office.
- Ability to deliver exceptional customer service in a fast paced and changing environment.
- Strong written & oral communication skills.
- Self-motivated, well organized and the ability to learn quickly.
- Excellent interpersonal skills while resolving customer escalations/issues.
- Energetic team player.
**WORKING CONDITIONS**:

- Normally an office environment, due to the Covid-19 pandemic, the office environment will temporarily be divided between both home-based and company-based offices, with the office set up to allow for distancing per Ontario Health guidelines.
- Ability to attend and participate in meetings, often remotely from home, using software (Microsoft Teams, Zoom, Skype, etc.).
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required

  • Customer Service Representative

    4 days ago

    Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Customer Service Representative

    2 days ago

    Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Rocketline Full time

    Rocketline is a leading B2B distributor of five key product groups; Protective Packaging, Food Packaging, Health and Safety Supplies, Material Handling Equipment, and Janitorial Products. Our organization is expanding, and we are recruiting additional Customer Service Representatives to help take our organization to the next level! We are seeking...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Provident Energy Management Inc. Full time

    **ROLE**: - The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...

  • Customer Service Representative

    1 week ago

    Vaughan, Ontario, Canada TTI, Inc. Full time $50,000 - $80,000 per year

    At TTI, people come for the opportunity and stay for the cultureCustomer Service Representative Techtronic Industries Inc. | MilwaukeeFull-Time | Permanent | Vaughan, ON (Canada)| E1Job Description:About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI,...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Phoenix HR Services Full time

    **Immediate Hiring!** **Customer Service Representative** **Mandatory**: - Must be able to communicate in English, both written and spoken. - 18 years - Be responsible and reliable. ** Experience in customer service (Must)** - Available to work any shifts. **Skills / Attributes Required** - Proven customer support experience - Going the extra mile to...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Canada Phoenix HR Services Full time

    **Immediate Hiring!** **Customer Service Representative** **Mandatory**: - Must be able to communicate in English, both written and spoken. - 18 years - Be responsible and reliable. ** Experience in customer service (Must)** - Available to work any shifts. **Skills / Attributes Required** - Proven customer support experience - Going the extra mile to...