Key Accounts Manager
2 weeks ago
PWO Canada is an automotive manufacturer that is located in Kitchener, Ontario with our main production being in stamping and MAG Welding. We are currently looking for an experienced and skilled Key Accounts Manager with previous experience in automotive manufacturing to join our team. We offer competitive wages, company paid benefits, and opportunities for growth.
Department: Sales
Purpose: The Key Accounts Manager manages and controls the accounts for key customers. The position is responsible for all calculations, submissions and negotiations in the quoting process for new businesses and for change requests, from receipt of RFQ through to follow up with customers. As a principal liaison between PWO and the customer, the Key Account Manager is responsible ensuring good customer relations while representing the company interests.
**Qualifications**:
- Education: Completion of a post secondary education in an Engineering, Business Management, Mechanical Technology, and/or Marketing program is required.
- Knowledge and Skills: The position must have an excellent understanding of the sales and marketing of potential business in the automotive industry. The position requires the ability to use Microsoft Office and MRP systems. Management skills such as delegation, problem solving, organization, time management and interpersonal skills are required. Must have both a valid Ontario Driver’s License and Passport as both are necessary due to travel requirements.
- Communication Skills: Organized, calm disposition and strong communication skills to deal with customers and internal partners.
- Nature and Length of Experience: At least five (5) years experience in a similar job and automotive manufacturing environment is preferred.
Key Responsibilities
- Manages all key customer accounts and is the primary customer contact.
- Leads all global projects for PWO Canada Inc.
- Work together with internal departments and personnel to coordinate efforts and actions with purchasing, production, research and development, maintenance, and management.
- Handles internal/external complaints regarding quotes, pricing and sales for customers. Ensures a high level of customer service by developing a rapport with customers.
- Meets all customer requirements and demands including supplying specific documentation as required in a timely manner.
- Applies the appropriate Risk Management to all new quotes and projects.
- Works with other international PWO Divisions during Product Launches
- Monitoring and reporting on effects of fluctuating material costs.
- Calculates costs, cycle times, and estimates for new and existing processes, projects, and key customer accounts
- Compliance to all company HR/HS policies and procedures
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