Service Manager

3 days ago

Charlottetown, Canada Discover Kia Full time

Steele Auto Group is dedicated to delivering the Best Customer Buying Experience, striving to become the “Trusted Destination for Everything Auto” for both our customers and our team.

**Discover Kia** is looking for an experienced and results-oriented **Service Manager** to oversee the operations of our service department. In this key leadership role, you’ll be responsible for ensuring smooth daily operations, driving team performance, and maintaining high levels of customer satisfaction. If you thrive in a fast-paced environment and are passionate about optimizing service delivery and achieving measurable results, we’d love to have you on our team

**Wage: $50,000 - $55,000/year plus performance bonus** (total eligible compensation $50,000 - $90,000/year)

**What We Offer**:

- **Competitive Compensation**: Enjoy a comprehensive compensation package with an annual wage review to ensure you’re always rewarded for your hard work.
- **Flexible Health & Dental Plans**: Choose from 6 cost-shared options designed to meet your unique needs.
- **Enhanced Benefits**: Access Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP) for your well-being.
- **Retirement Savings Plan**: Secure your future with employer matching contributions—up to 4% after 5 years, increasing to 5%.
- **Career Growth & Development**: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
- **Exclusive Employee Discounts**: Save on vehicle purchases, parts, and services across all our locations.
- **A Safe & Inclusive Environment**: Work in a dynamic, inclusive culture where safety, respect, and collaboration are at the core of everything we do.
- **Need a new pair of work boots?** We've got you covered with up to** $375 in reimbursement**—**no waiting required**

**Key Responsibilities**:

- Lead, mentor, and inspire a team of service professionals to excel in the automotive industry.
- Drive customer satisfaction, profitability, and service accuracy.
- Oversee repair procedures and maintain dealership standards.
- Provide technical guidance to staff and assist with complex diagnostics.
- Manage shop tools, equipment, and organization to maximize efficiency.
- Train and develop team members for continuous skill enhancement.
- Monitor productivity and performance to ensure goals are met.
- Coordinate staff training and development initiatives.
- Provide timely assistance to customers, ensuring their needs are met with excellence.
- Foster a culture of outstanding customer service through coaching and mentoring.

**What We're Looking For**:

- 3+ years of automotive experience, ideally in Fixed Operations.
- Proven leadership skills with a knack for motivating and guiding a team.
- Highly organized, hardworking, and self-driven.
- Strong time management abilities to manage a busy service department.
- Prior managerial experience is a strong asset.

**Why Choose Steele Auto Group?**

Steele Auto Group is more than a workplace—it's a community where your skills are valued, and your potential is limitless. We prioritize internal promotion and believe in growing our talent from within. Every team member contributes to our success, and we're committed to providing a fair and inclusive opportunity for all applicants.

**Join our team today**

**We look forward to meeting you

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