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Installation Services Department Manager
2 weeks ago
Lead, motivate, and develop a team of sales associates and project coordinators in a fast-paced, competitive environment.
- Manage customer quotes, follow-ups, and installation processes, ensuring excellent service and high customer satisfaction.
- Handle leadership and HR functions, including recruitment, performance management, career development, employee engagement, and facilitating team meetings.
- Drive sales through proactive customer engagement, suggestive selling, and sharing in-depth product knowledge.
- Build and maintain strong relationships with contractors/installers and key customers, fostering repeat business opportunities.
- Oversee the relationships with customers managed by the installed sales team and resolve challenges quickly and efficiently.
- Stay updated on the latest product trends, industry conditions, and best practices in customer service.
- Promote and uphold high safety standards within the team and during all customer interactions.
- Strong leadership abilities with a positive attitude, enthusiasm, and a drive for success.
- Customer-focused mindset with a deep understanding of its importance in achieving business goals.
- A background in business training, sales, and customer service is preferred.
- Strong foundation in management and the ability to solve problems independently.
- Excellent verbal and written communication skills
- Ability to manage multiple projects simultaneously while meeting deadlines and sales targets.
- Proficient in Microsoft Office and adaptable to learning new software systems.
- A valid driver’s license and willingness to travel to customer sites.
- Knowledge of building materials and the construction process is an asset.
**Kent**is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
