Client Services and Staffing Manager

1 day ago


Charlottetown, Canada Sterns Launderers & Dry Cleaners Full time

**Company Overview**

Sterns Launderers & Dry Cleaners is where cleaning is an art. We specialize in providing top-notch commercial laundry, dry cleaning, and tailoring services to meet the diverse needs of our clients. Our commitment to quality and customer satisfaction sets us apart in the industry.

**Summary**

As a Client Services and Staffing Manager at Sterns Launderers & Dry Cleaners, you will play a pivotal role in ensuring exceptional service delivery to our clients and employee satisfaction. Located in Charlottetown, this position is integral to maintaining strong client relationships and enhancing overall work environment and customer satisfaction.

**Responsibilities**:
Reports directly to Owner:

- Staff Scheduling & Shift Coverage
- Approves Vacation & Monitors Sick Leave
- Implements Attendance Policy
- Staff Check-Ins and Day-to-Day Supervision
- Client Visits & Relationship Management
- New Business Acquisition & Sales Follow-Up
- Workflow Support as Needed

**Requirements**:

- Proven experience in customer relationship management or account management.
- Strong communication skills with the ability to engage staff and clients effectively.
- Analytical mindset with the ability to assess client needs and market trends.
- Project management experience is beneficial but not required.
- Prior experience in customer service roles is essential.

**Job Types**: Full-time, Permanent

Pay: From $50,516.12 per year

Additional pay:

- Commission pay
- Overtime pay

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-06-16



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