Night Auditor/front Desk Agent

2 days ago

Ottawa, Canada Sheraton Ottawa Hotel Full time

Start Your Journey With Us.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place.

Sheraton Ottawa Hotel is currently seeking a full-time Night Auditor/Guest Services Agent. This position is an overnight position.

**Must be available to work overnights including weekends & holidays**

This job is for YOU, if you have the ability to:

- Create genuine connections with our guests, making customer service a priority and their hotel experience memorable.
- Learn about our Hotel and our Loyalty programs.
- Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
- Prepare daily management reports as required
- Complete the update process on the front office system per established system guidelines
- Complete system back-ups as required
- Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
- Balance and audit all Front Office postings and settlements
- Verify that all departments have posted all their revenues
- Handle all other duties as assigned
- Maintain regular and consistent attendance and punctuality
- Stand for extended periods of time, ability to lift and push heavy objects.

Other Key Skills:

- Above average knowledge of Excel, an affinity for numbers, attention to detail.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal)
- Team player.
- Ability to multi-task and prioritize competing demands.

Qualifications:

- Previous Night Auditor experience in a hotel.
- Bilingualism considered an asset.
- Hospitality/Tourism/Business degree would be considered an asset.

**Job Types**: Full-time, Permanent

Pay: From $26.37 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Profit sharing
- RRSP match
- Vision care

**Experience**:

- Front Desk/Audit: 3 years (preferred)

Work Location: In person

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