Front Desk Agent/night Auditor

2 weeks ago

Ottawa, Canada Econo Lodge Downtown Ottawa Full time

The Guest Service Agent assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries as well as managing all operations at the hotel in the absence of management. Works closely with the Assistant General Manager and Housekeeping Department.

**PRIMARY DUTIES AND ACCOUNTABILITIES**

Room Assignment, Changes and Issues
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Balances the day's transactions and makes corrections where necessary
- Resolve Guest issues and complaints
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
- Manages the status of rooms and updates as housekeeping and maintenance indicate

Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned or Necessary
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff
- Accurately completes reservations by phone and by fax in a polite and courteous manner
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

**SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE**
- High School Diploma or GED required.
- Prior hotel experience in capacity of Night Auditor or Guest Service Agent preferred
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule including evenings, overnights and weekends

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Tips

Work Location: One location

  • Night Auditor/front Desk Agent

    7 days ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Night Auditor/Guest...

  • Hotel Front Desk Agent/night Auditor

    1 day ago

    Ottawa, Canada The Business Inn Full time

    **Join The Business Inn & Suites team!** Located at 180 Maclaren Street (off Elgin Street), we are seeking a **full-time Front Desk Agent / Night Auditor** for 5 shifts/40 hours weekly. **Use of**: - Multi-line telephone switchboard - Cloud Beds computerized hotel system and running night audit procedures. **Tasks**: - Register arriving guests and...

  • Hotel Front Desk Agent/Night Auditor

    7 days ago

    Ottawa, Ontario, Canada The Business Inn & Suites Full time

    PLEASE DO NOT EMAIL US YOUR RESUME, ONLY APPLY WITH INDEEDLocated at 180 Maclaren Street (off Elgin Street), we are seeking a full-time Front Desk Agent / Night Auditor for 5 shifts/40 hours weekly.Use of:- Multi-line telephone switchboardCloud Beds computerized hotel system and running night audit procedures.Tasks:- Register arriving guests and assign...

  • Night Auditor/front Desk Agent

    3 days ago

    Ottawa, Canada Saintlo Ottawa Jail Hostel Full time

    Do your friends say that you are a warm and friendly person? Do you like to work with the public? Would you like to share your love of the city of Ottawa with travellers from all over the world? Well, the Saintlo Ottawa Jail Hostel just might have the job for you!! We are looking for a _**night auditor**_ to complete our team. **WHO ARE WE?** Saintlo is a...

  • Night Auditor/front Desk

    3 days ago

    Ottawa, Canada Days Inn Ottawa Downtown Full time

    **Job Overview** **Duties** - Perform nightly audits of financial transactions to ensure accuracy and compliance with hotel policies. - Manage front desk operations, including check-ins and check-outs, while providing excellent guest services. - Address guest inquiries and resolve any issues that arise during the night shift. - Maintain accurate records of...

  • Night Auditor

    3 days ago

    Ottawa, Canada Bona Hospitality Full time

    **JOB SUMMARY** To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence...

  • Night Auditor/front Desk Agent

    3 days ago

    Ottawa, Canada The Sohal Group Full time

    The Night Auditor is responsible for providing attentive, courteous service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The Night Auditor is responsible for completing the audit process as detailed in the checklist. They will also audit all the daily activity and report to management and...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Ottawa, Canada Richmond Plaza Motel Full time

    Small motel looking for a receptionist to work 1-2 overnight shifts between Thursday and Sunday. Additional shifts may become available in the future Duties include but are not limited to: - Checking guests in and out of the motel - Answering the phone in a professional manner-Watching the security cameras and keeping the property secure - Maintaining...

  • Night Auditor

    7 days ago

    Ottawa, Canada Germain Hotels Full time

    You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you! **JOB SUMMARY** Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of...

  • Night Auditor

    2 weeks ago

    Ottawa, Canada Bona Hospitality Full time

    **JOB SUMMARY** The Night Auditor is responsible for all duties and responsibilities of the Front Desk Associates as well as generate reports, settle credit card and debit card charges through batch processing, perform PMS and POS backups, reconcile daily receipts, tracing discrepancies and ensuring accuracy in every detail. Serving guests at the front...