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Guest Service Agent/night Auditor

2 weeks ago

Ottawa, Canada Days Inn Downtown Ottawa Full time

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner.
- Answer inquiries from guests about the hotel services, local attractions, and other information.
- Provide information about the hotel services, local attractions, and other information to guests.
- Respond to guest complaints in a timely and professional manner.
- Ensure all guest requests are handled promptly and efficiently.
- Maintain a neat and orderly front desk area.

**Qualifications**
- Customer service experience in a hospitality setting
- Proficiency in front desk operations and multi-line phone systems
- Strong communication skills with a focus on guest services
- Ability to work effectively as a Guest Service Agent and Night Auditor
- Multilingual or bilingual skills preferred
- Prior experience in a hotel environment is a plus

**Job Type**: Part-time

Pay: $18.04 per hour

Expected hours: 4 - 16 per week

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Night shift
- On call
- Weekends as needed
- Weekends only

Ability to commute/relocate:

- Ottawa, ON K1N 5Y4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-11-11
Expected start date: 2024-11-11