Night Auditor

2 weeks ago

Ottawa, Canada Germain Hotels Full time

You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you

**JOB SUMMARY**

Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and correct all errors. The Night Auditor is responsible for all emergencies during his work shift. In addition, the Night Auditor takes care of all Guest Service Agent responsibilities occurring during the night shift.

**WHAT WE OFFER**
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family

**YOUR ROLE**
- Provide an exceptional level of customer service
- Check in and out guests, answer phones and take reservations
- Respond to guest comments, requests and emergencies
- Execute accounting tasks related to night audit:

- Reconcile accounts
- Balance cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Prepare night audit reports and forward to Management
- Ensure on-site security of property and guests overnight
- Report follow-up to the team members on the next morning shift
- Be discreet and respect confidentiality in regards to guests
- Any other needed task as requested by Management

**YOUR PROFILE**
- Previous Front office or Night Auditor experience an asset
- Experience with hotel Property Management Softwares (Opera PMS an asset)
- Able to manage unpredictable situations showing creativity and professionalism
- Good problem-solving and organizational skills, ability to multitask, sense of responsibility, initiative and autonomy are essentials
- An eye for detail and job well done

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