Cafe Manager
1 week ago
Bellwood Health Services is a nationally recognized, accredited Mental Health & Addiction Treatment Centre, with over 35-year history of serving Canadians from across the country. This is an exciting opportunity to join a seasoned, multi-disciplinary team that is focused on quality care, by using best practice treatment, teamwork and respect.
**Job Function and Duties**:
- Create, manage and report profit and loss statements for “The Bean”
- Maintain expenses below budget through accurate planning, and waste reduction
- Motivate staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers.
- Managing day-to-day operations of the cafe
- Hiring and onboarding new alumni volunteers
- Train volunteers on drinks preparation and proper use of equipment
- Scheduling shifts for volunteers and track attendance
- Add new menu items based on seasonality and customers’ preferences
- Work with clinical/medical/alumni team on expanding merchandise at café
- Nurture friendly relationships with staff and clients to increase use of cafe
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients, as well as all merchandise)
- Create and deliver activities around charitable fundraising, holidays, giveaways, and contests for inpatient clients and staff
- Other duties as required
**Qualifications**:
- Previous work experience as a Cafe Manager or Barista considered an asset
- Lived experience with addiction/mental health an asset
- Hands-on experience with professional coffee machines/equipment an asset
- Experience creating/managing/reporting on budgets/P&L
- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- High school diploma
- Demonstrated commitment to Bellwood Health Services and the recovery community
- Demonstrated excellent communication, and decision-making skills
- Customer service attitude
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