Cafe Manager

2 weeks ago

Toronto, Canada Pilot Coffee Full time

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do._

**Position**:Cafe Manager

**Location**:Union Station

**Starting Pay**: $46, 000 per annum

We're currently looking for a full-time Cafe Manager to lead our team at our Union Station cafe. We are seeking leaders who can oversee the nuances of their individual location while consistently upholding Pilots standards in Customer Experience, Quality and Innovation. You must notice the small details and be able to think of big picture ideas to help contribute to the success of our cafe teams. You must be confident leading a team, and effectively be able to give feedback, coach and delegate, while simultaneously promoting autonomy and high team morale.

Primary Duties & Responsibilities
- Create monthly cafe schedules and approve any changes;
- Complete weekly sales reports and waste reports;
- Support, demonstrate and ensure proper cafe policies and procedures are followed by all staff, including attendance, health and safety policies, product standards and customer service;
- Maintain accurate records of product waste;
- Submit bi-weekly payroll reports and make any corrections necessary; calculate e-tips;
- Keep POS systems up to date;
- Assist with recruiting and onboarding new staff, including bar training;
- Regular and ongoing training for supervisors and new staff including performance reviews;
- Offer strategic input or suggestions as to how to increase store profitability and efficiency;
- Assist with performance management and terminations of direct reports;
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers;
- Being on-call to staff and supervisors for any issues that may arise;
- Recognize staff for outstanding customer service and teamwork via the company’s PoP Appreciation Awards;
- An understanding of and commitment to the mission and values of Pilot Coffee Roasters;
- All other reasonable duties assigned by the company.

**Qualifications**:

- Experience as a professional Barista is required, preferably in the specialty coffee industry
- Demonstrated supervisory or leadership experience is preferred
- Strong customer service experience is required
- Experience with POS systems, printers, and other professional cafe equipment is required
- Post-secondary education - business degree, hospitality certificate, or equivalent is preferred
- Proficient computer skills including experience with iOS and Google Suite is required
- Previous experience with employee hiring, on boarding and training is preferred
- Possession of a Food Handler’s Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE

RECENT ACCOLADES
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women._
- Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please._

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