Cafe Manager

2 weeks ago

Toronto, Canada Mos Mos Coffee Full time

**About us**

Mos Mos Coffee is a small business in Toronto, ON. We are professional, customer-centric, creative, and our goal is to brew the perfect cup of coffee while serving a range of coffee and espresso drinks and specialty chai lattes. Mos Mos is the new generation coffee experience. Created in 2014 in Toronto, the Mos Mos view is simple - Coffee may be common, but should never be ordinary We are looking to hire a manager for 33 Bloor Street East location.

Our work environment includes:

- International workforce
- On-the-job training
- Safe work environment
- Lively atmosphere

Operations Management:

- Oversee all aspects of cafe operations, including staffing, inventory management, and vendor relations.
- Maintain high standards of cleanliness, organization, and food safety in accordance with regulatory requirements.
- Ensure efficient workflows and processes to optimize productivity and deliver a seamless customer experience.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement appropriate strategies.

Commercial kitchen management:

- Oversee kitchen staff and managing inventory of baked goods
- Maintain clean and safe work environment at all timesTeam Leadership and Development:

- Recruit, train, and supervise cafe staff, providing ongoing coaching and performance feedback.
- Foster a positive work environment that promotes teamwork, motivation, and professional growth.
- Schedule and manage staff shifts to ensure adequate coverage while controlling labor costs.
- Conduct regular staff meetings to communicate company updates, promote engagement, and address concerns.

Customer Service and Experience:

- Ensure exceptional customer service standards are consistently upheld.
- Handle customer inquiries, feedback, and complaints promptly and professionally.
- Continuously seek opportunities to enhance the cafe's offerings and improve the overall customer experience.

Financial Management:

- Monitor and manage cafe budget, including revenue, expenses, and profitability targets.
- Implement cost control measures without compromising quality or service.

Compliance and Regulations:

- Ensure compliance with all health, safety, and sanitation regulations.
- Stay updated on industry trends, market conditions, and relevant regulations.
- Maintain accurate records and inventory reports

Qualifications and Skills:

- Proven experience as a Store Manager or in a similar role, preferably in the food and beverage industry.
- Strong business acumen with experience in financial management, budgeting, and cost control.
- Excellent leadership skills with the ability to motivate and develop a team.
- Exceptional customer service and communication skills.
- Proficient in POS systems, inventory management software
- Knowledge of health, safety, and sanitation regulations.
- Ability to thrive in a fast-paced and dynamic environment.
- Flexible schedule, including weekends and holidays, as required.

Pay: $19.00-$23.00 per hour

Expected hours: 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Weekends as needed

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

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