Pearle's Cafe Counter Server

As a key member of the Front of House team at Pearle, the Pearle's Cafe Server is responsible for delivering an exceptional dining experience by providing attentive, personalized service while maintaining the highest standards of cleanliness and presentation. With a deep understanding of guest expectations, this role anticipates and fulfills needs, working seamlessly with the culinary team to ensure a flawless guest journey from arrival to departure.

Detail-oriented, personable, and proactive. They have a passion for hospitality and thrive in a fast-paced, high-energy environment. With excellent communication skills, attention to detail, and a strong commitment to service excellence, they anticipate and fulfill guests' needs while coordinating with the culinary team. Their professionalism and positive attitude contribute to the overall success of events and uphold the company's high standards.

**Key Accountabilities**:

- Ensure tables are impeccably set with appropriate linen, dishware, and flatware.
- Learn and master the menu, including ingredients, preparation methods, and presentation, to confidently answer guests' questions and make recommendations.
- Suggest additional items such as appetizers, desserts, and beverages to enhance the dining experience and increase sales.
- Process guest payments accurately and efficiently, including handling cash, credit cards, and any other forms of payment.
- Ensure the dining area and entrance are clean and well-maintained throughout the shift.
- Follow all health and safety regulations to ensure a safe dining environment for guests and staff.
- Attend regular training sessions to stay updated on menu changes, service techniques, and company policies.
- Fill water glasses prior to guests’ arrival and refill them throughout the meal.
- Greet guests warmly as they arrive and direct them to their tables.
- Take guests’ orders, noting any special requests or dietary restrictions, and communicate guests’ needs to the kitchen and culinary team.
- Deliver courses to tables, accurately presenting guests with their selections.
- Ensure food and beverages are replenished in a timely manner when applicable.
- Anticipate guests’ needs continually and fulfill them appropriately.
- Clear dishes and flatware once food service is completed, ensuring guest tables remain tidy and clutter-free by discreetly removing empty glassware, plates, etc.
- Demonstrate a sense of urgency while remaining poised during peak periods.
- Seek out additional tasks during slower periods, such as polishing cutlery and assembling items necessary for reset, to stay ahead of the next stage in service.
- Always act with integrity and honesty, taking responsibility for decisions and actions.
- Exhibit a positive and upbeat attitude toward guests and fellow team members.
- Maintain positive relationships within the team and with those outside of it, working together toward the common goal of success across the property.
- Arrive to work promptly and well-presented, in full uniform, and ready for each shift with all necessary tools for the job.
- Provide exceptional service to ensure a memorable and upscale experience for all guests.
- Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

**What we would like you to bring to the position**:

- 1+ years of relevant experience
- Experience with Micros POS system is an asset
- In-depth wine knowledge is an asset
- Attention to Detail: Ensuring every aspect of the event setup and service is perfect.
- Communication Skills: Clearly and effectively interacting with guests and team members.
- Guest Service: Providing exceptional service to create a memorable experience for guests.
- Teamwork: Collaborating with team members to ensure smooth event execution.
- Time Management: Efficiently managing tasks and prioritizing during peak periods.
- Professionalism: Maintaining a polished appearance and demeanor at all times

**Advantages of joining The Pearle Hotel & Spa Team**:

- Competitive wages
- Group benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- On-Site Parking
- Wellness Program
- Amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Type**: Part-time

Pay: From $17.20 per hour

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location