Café Manager

**Key Accountabilities**:

- Communicate and be an example of Pearle Hospitality’s core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
- Overall team organization and development: Working directly with the front of house teams (hostesses, servers, and support staff).
- Champion Pearle culture by ensuring high level of staff engagement and continual reinforcement of mission and core values.
- Assist in employee evaluations/performance reviews.
- Oversee and direct day-to-day operations of dine-in, takeout and hotel in-room dining.
- Management of shifts: daily decision making, scheduling, planning, while upholding standards, product quality and cleanliness.
- Review labour daily to ensure that all positions are staffed and make adjustment as needed.
- Assist in the overall inventory management.
- Investigate and resolve complaints concerning food quality and service.
- Operating POS System; End of night reporting; Guest check reporting.
- Proper opening and closing of restaurant, assure team is abiding by daily cleaning checklist
- Ensure consistency of service with clearly defined service standards and work continually at raising the bar to provide the very best guest experience.
- Fully understand and comply with all federal, provincial, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
- Exhibit a positive optimism and upbeat personality toward guests, suppliers, vendors, and members of the FOH and BOH teams
- Always act with integrity and honesty, take responsibility for decisions and actions
- Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals.

**What we would like you to bring to the position**:

- 3+ years experience in a restaurant/cafe Manager role within a fast-paced restaurant/hotel setting
- Smart Serve Certification
- WHMIS Certification
- **Communication**: Effective communication with team, other department heads and vendors
- **Adaptability**: Ability to remain poised and professional in a fast paced environment and positively interact with a variety of diverse guests and team members.
- **Personable**: Build strong relationships with guests, getting to know repeat guests and customizing their experience. Build strong working relationships with coworkers - both managers and direct reports.
- **Organization**: Strong organizational skills and demonstrated ability to multitask and prioritize tasks.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting.

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Weekend availability

**Experience**:

- Restaurant/Cafe Manager: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person