Receptionist/administrator

**Job Title: Receptionist**

**Job Objective**: _The main job objective is to manage the telephone, and process all Visitors to our office in a friendly and courteous manner in adherence with the HVE policies and procedures._

**Detailed Description of Job Duties**

**Essential Job Duties/Tasks**:

- Prepare our office for incoming daily assessments by ensuring the office has adequate supplies, assigning the assessment rooms to incoming assessors, and properly stocking and sanitizing assessment rooms as required.
- Greet all incoming visitors to the office and ensure that they are signed-in and out on the visitor’s log, check I.D., explain consent form and satisfaction survey.
- Ask COVID-19 screening questions to all incoming visitors. Notify the assessor and management of any red flags to our screening questions. Wear proper PPE as required when interacting with visitors. (NOTE: Visitors are also COVID screened prior to coming into the office and are rescheduled if there could potentially be a health risk)
- Answer the telephone within three rings and transfer calls or assist with enquiries.
- Make reminder/confirmation calls regarding upcoming assessments.
- Update assessment status and enter notes in our assessment management software on the case regarding any enquires, reschedules, no-shows, etc.
- Scan and upload completed consent forms and surveys to claimant files.
- Advise Intake Department of no-shows, late cancels, incomplete assessments or any other issues regarding the assessment or the assessor.
- Chaperone assessments as required.

**Education / Experience / Certificates Required**:

- Minimum 2-4 years’ experience as a Receptionist ideally in a healthcare facility.
- Excellent communication and customer service skills
- Must be willing to work independently and able to receive assistance or coaching by telephone and video conference
- Must have valid Emergency First Aid/CPR or equivalent
- Must have intermediate level skills with Microsoft WORD and Excel
- Adapts quickly to new technology and quickly picks up on software with mínimal training
- Bilingual (English/French) is an asset

**Reports To**: Manager and Team Lead of Administration

**Hours**:Schedule to be varied as needed, additional hours as needed

**Breaks**: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is

**Job Types**: Full-time, Permanent

**Salary**: $17.50-$19.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
All new HVE employees are required to provide proof of their COVID-19 vaccination and are required to agree to receive any additional vaccinations or boosters that may be required, unless there is a valid medical or religious exemption.

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What hourly rate of pay are you looking for? (please provide a number or range)
- Are you bilingual? English/French (not a requirement)

**Education**:

- Secondary School (preferred)

**Experience**:

- Healthcare Reception: 1 year (required)
- Administrative experience: 3 years (required)

Licence/Certification:

- First Aid Certification (preferred)