Receptionist

**Receptionist Opportunity**

**OVERVIEW**:
ATMA CENA is engineering network infrastructure for therapists and clinical practices across Canada to have the opportunity to participate in the exciting emerging field of psychedelic-assisted therapy.

We are thrilled to offer this exciting opportunity to a skilled medical office receptionist interested in expanding their experience into the psychedelic medicine sector. The ATMA CENA clinics will be full service, innovative, mental health and psychedelic therapy clinics. If you are skilled in medical administration, would like to work in an interdisciplinary team atmosphere and are excited to support a psychedelic therapy practice, this opportunity is for you

Our Administrative Personnel play a vital role in providing administrative support, ensuring smooth clinic operations, and facilitating the therapeutic environment. Administrative Personnel support the pre-service and post-service expectations of the facility; responsible for administrative duties such as: checking-in; booking; and rescheduling appointments but also integrated to strengthen the clinical aspects.

Clinics with open positions:

- ATMA Cena Psychedelic Therapy Vaughan

**JOB TITLE**: Receptionist

**QUALIFICATIONS**:
Successful applicants:

- High school diploma at minimum, Post-secondary education or training (associates degree/certificate) in medical office administration preferred
- Continuing education programs in mental health, and therapeutic communication are an asset.
- Psychedelic Assisted Therapy (PaT) training is an asset
- Demonstrated ability to:

- engage with all clients as individuals in a respectful way, and foster open, inclusive, honest and compassionate relationships
- cultural competency, including Indigenous health cultural competency, and how to engage with all clients in a culturally safe way

**RESPONSIBILITIES**:
Administrative staff are fundamentally responsible for meeting the pre-and post-service expectations of our facility including but not limited to:

- adhering to implemented policies and procedures;
- observing infection control measures;
- undergoing an annual performance evaluation;
- greeting patients at the front desk, in person, and by telephone;
- communicating with etiquette when calling patients or helping them navigate the health system;
- acting as an information desk and liaison for patients as they come and go through the practice;
- providing quality and reliable administrative duties (e.g., copies, faxes);
- protecting the confidentiality of health information on the front desk;
- adhering to implemented regulated standards of practice, legislative authority;
- recognizing oversight;
- preparing patients, supplies, and practice areas for different types of appointments;
- assisting the provider to carry out other processes, including the preparation, decontamination, and/or disposal of the equipment needed;
- maintaining the EMR system (and other relevant computer systems);
- creating charts for new patients, including identifying, accurately inputting, and validating patient demographic (registration) information; and
- _scanning_ and _indexing_ results and other medical data to form the patient’s medical record.

**DUTIES AND TASKS**:
The Administrative Staff support the pre
- and post-service expectations of the service, making them intrinsically responsible for the following duties:

- Navigating a practice schedule;
- checking in, booking, and confirming appointments diligently;
- identifying errors;
- keeping schedules current in the EMR system including the direction of missed appointments and rescheduling;
- ensuring that appointments are booked with enough time to complete the preliminary obligations in a way that does not compete with the other requirements of the role;
- facilitating interdisciplinary team members;
- adjusting for the additional requisites of public health emergencies;
- arranging patients for follow up appointments (including managing callback practices with patients that may be difficult to connect with);
- scheduling and coordinating meetings as required;
- enforcing organizational policies, procedures, and protocols;
- fulfilling routine infection prevention and control practices;
- understanding and conducting personal protection practices (including donning and doffing procedures);
- environmental cleaning and disinfection;
- conducting administrative point-of-care risk assessments;
- the decontamination of blood and body fluid;
- referral monitoring;
- navigating, completing, and directing referral letters (physical and electronic) and requisitions;
- assessing referrals in transit and managing patient expectations through the process;
- communicating with referring providers;
- distributing results;
- providing and explaining current referral/ consultation requisitions;
- reconciliation support processes;
- generating invoices for uninsured / third party services;
- accounts receivable;
- processing refunds;