Order Fulfillment Coordinator

2 days ago

Concord, Canada Inter Canada Fisheries Full time

**Job Description for Order Fulfillment Coordinator**

**About the company**

Inter-Canada Fisheries is a Canadian importer and distributor of fresh and frozen fish and seafood products. Our office and main warehouse is located at 270 Pennsylvania Avenue, Concord, Ontario. We are looking for a Order fulfillment coordinator to join our success driven team. The position will be responsible for the order fulfilment process, which includes handling point of sales inquiries, order entering, processing, shipment and delivery of orders to the customer.

**Working Days: Monday to Friday.**

**Timing: 8am
- 4 pm**

**Key Responsibilities**:

- To process all purchase orders and send out order confirmations in a timely manner.
- To enter the sales orders in Business Central.
- To prepare route sheets and pick list.
- To ensure the order fulfillment by coordinating with the team and making booking arrangements with third party logistics whenever required.
- To prepare packing slips for third party logistics.
- To set up the delivery appointments whenever required.
- To assist in inventory management and control.
- To create a customer card for the new customers.
- To provide positive, courteous service to customers by answering questions regarding product line, prices, delivery times, and any customer service arrangement.
- To communicate with customers if items are out of stock including an expected ETA of the back ordered items.
- To coordinate with the warehouse for items from other locations and inform customer if delivery date and timings are impacted.
- To assist in handling the needs of the outside sales representatives.
- To resolve customer issues and complaints including returns.
- To file the posted sales invoices and collect mails from the mailbox.
- To review the item cards in Business Central to ensure accuracy and uniformity.
- To update and review the price for different customers on periodical basis.
- To assist other departments of the organization to facilitate smooth operations.
- Other related tasks can be added by a Manager.

Please note: Responsibilities are not limited; other tasks related to the role could be added by a manager.

**Job Specifications**:

- Bachelor’s degree in business, finance or related fields.
- Proficient in MS Office: MS Word, MS Excel, Outlook. Business Central in an asset.
- Efficient in data-entry.
- skills.
- Detail oriented and efficient. Proactive and well organized with good analytical skills, ability to work under pressure and meet the deadlines in a fast-paced environment.
- Excellent time-management and organizational
- Ability to work independently and multi-task.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Order Fulfillment: 1 year (preferred)

Work Location: In person

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