Order Entry Representative

ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry. This is all accomplished by combining the strengths of industry-leading door and hardware brands.

We are currently seeking an **Order Entry Representative **to be based in our **Vaughan, Ontario** **Canada** headquarters.

**Job Summary**

As an **Order Entry Representative**, you’ll be responsible for reviewing, editing, and entering customer orders, coordinating information with factories, Customers and Sales Team members for accurate and timely processing of Customer requirements. This position is part of the Customer Service and Order Entry team.

**Your Key Responsibilities**
- Review the Customer’s orders to ensure accuracy and validate their product requirements
- Enter or edit Customer orders in the assigned timeframes
- Act as the Customers’ first level technical liaison for product inquiries
- Communicate effectively with Customers and Sales representatives throughout the order process; keep Customers informed of their order status and ship dates, and expedite if required
- Follow up on orders with the factories and Customers; work with Customer Service to make necessary changes if required
- Research back charges, no charge orders, and sales credits
- Be responsive and attentive to both external and internal Customer needs and assist in the resolution of any issues or concerns in a timely and professional manner
- Work closely and collaboratively with all support departments to provide Customers with the best customer experience throughout the entire order fulfilment cycle
- Maintain constant communications with the Sales team regarding distributor issues, pricing, discounts and other pertinent information
- Other duties as assigned

**Your Education and Experience**
- Secondary or post-secondary education
- 2+ years’ experience in customer service and/or order desk for technical products
- Excellent knowledge of ERP and EDI systems; preferably JDE
- Experience in the building materials industry an asset

**Your Key Competencies**
- Good technical acumen; ability to learn and understand products well, experience with technical products, catalogues and price books
- Detail oriented with the ability to troubleshoot and resolve customer issues;
- Strong time management skills and the ability to work in a fast paced environment and understand customer urgency well
- Strong system proficiency
- Excellent interpersonal skills with demonstrated success working in a team environment
- Proficient English skills

**Our Benefits**
- Employer-paid Benefit plan
- Competitive Retirement plan
- Ongoing training and development
- Fun and supportive environment

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Concord, ON L4K 4T9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Data entry: 2 years (preferred)
- customer service/order entry: 2 years (required)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Concord, ON L4K 4T9