Account Manager

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

JOB SUMMARY

At First Canadian Title (FCT), we are proud of our success and excited about our future potential. It is our employees' dedication and ongoing pursuit of excellence that has made us Canada's leading provider of title insurance. Our employees are encouraged to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers' needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.

Reporting to Head, RS & CS Main Street Distribution, you will undertake the following:
HERE’S HOW YOU’LL CONTRIBUTE:

- Act as the main point of contact for newly enrolled lawyers and law clerks (our users)
- Identify, develop, and deliver customized training and support programs to users through in-office visits or online webinars
- Use FCT’s sales tools for day to day management and sales planning
- Ensure clients gain the full benefit of our product and service offerings by supporting their implementation and working with clients to increase usage across the firm for all transactions
- Foster strong customer relations and serve as customer advocate to ensure product feedback is captured and shared with product team
- Liaise closely with sales and technical support partners to provide the best customer experience and ensure issues are addressed in a timely manner
- Assist with the monitoring of customer engagement milestones across our users and assist with development of new customer success initiatives
- Assist in scanning the marketplace and our competitors to stay current on market trends and identify opportunities that may come available

HERE’S WHAT YOU’LL BRING:

- 3 -5 years’ experience in a customer-facing role providing an outstanding customer experience on technical and non-technical matters
- Possess a natural curiosity for technology and how things work (you need to know WHY things are done in a certain way)
- Excellent written and verbal communication skills; you are a natural presenter
- Ability to effectively communicate and persuade with all levels within a professional organization
- High degree of resourcefulness, flexibility and adaptability
- Ability to discuss business needs with all levels of customers
- Ability to work autonomously and within a team environment
- Able to learn quickly and be both proactive and able to take initiative
- Previous experience working in a real estate/law firm environment is an advantage
- Flexibility in scheduling and supporting according to client needs within hours of business
- Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook) as well as web conferencing products like WebEx or similar

This role functions from Monday to Friday with some flexibility required to meet business and customer needs.

HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.- Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program- Group retirement savings plan with company match- Paid holidays and generous paid time off- Hybrid work arrangements- Paid volunteer opportunities and charitable donation matching- Employee recognition programs that include referral incentives- Potential for performance-based incentives- The opportunity to participate in our stock purchase plan- And more
- A_s per terms of the employment agreement_
- The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Bes