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Clinic Manager

2 weeks ago

North Vancouver, Canada North Shore Medical Group Full time

**About Us**:
We are a team of dedicated family physicians committed to providing exceptional healthcare to the North Shore community and beyond. Our 13 family physicians, 3 nurses, and 8+ support staff work collaboratively to deliver personalized care that reflects the unique needs of each patient. We offer a broad range of services, ensuring that all aspects of your health and medical care are addressed. At North Shore Medical Group, we foster an inclusive, positive team environment where every member is valued, and our shared goal is to provide the best possible care to our patients.

**About the position**:
5 days a week: 4-5 days in office and 1 day remote

Rate: $30-35, wage will be based on experience.

Benefits: Eligible to enrol in company group benefits after the 3-month probation period.

**What you’ll do**:

- Human Resources:_
- Manage recruitment by posting jobs, conducting interviews, and preparing contracts.
- Onboard new hires, set up accounts and create training plans.
- Assist with performance reviews, organize meetings, and track staff vacation/sick days.
- Address staffing issues, create and implement policies, and ensure compliance with medical audit standards.
- Accounting Support_
- Triage and allocate incoming bills, reconcile purchases, and report time off to accounting.
- Calculate and track group benefits costs.
- IT Support & Troubleshooting:_
- Update and maintain the company website.
- Troubleshoot EMR systems, phones, printers, and software.
- Research and implement new tech solutions and conduct system audits.
- Manage PAS, CareConnect, and Pathways invites, and send mass communications.
- Operations & Inventory Management:_
- Monitor, order, and organize medical and office supplies to ensure the clinic is properly stocked.
- Manage vaccines, cold chain incidents and AED checks.
- Liaise with pharmaceutical reps and coordinate clinic services (laundry, biohazardous waste disposal, PPE recycling, Meditran, shredding, steam sterilization).
- Provide MD practice support and MOA support as needed.
- Oversee space allocations to accommodate schedule changes and increasing staff needs.
- Direct special projects: office repairs, plumbing, educational training opportunities, in-services.
- Event Planning & Social:_
- Organize the Annual Flu Shot Clinic, Christmas Family Sponsorship, and staff socials.
- Keep staff boards updated with key information.

**Who we’re looking for**:

- You are tech-savvy and a fast learner, comfortable navigating new tools and systems.
- You are a problem solver, skilled at managing multiple projects and tasks, and passionate about implementing efficient processes.
- You are detail-oriented, results-driven, and demonstrate fiscal and financial management skills.
- You are resourceful and inquisitive, with the ability to find the information you need to succeed.
- You have strong leadership abilities, capable of managing change, developing strategies, and executing plans effectively.
- You thrive in a fast-paced, multi-physician environment, adept at sorting through a high volume of information from various sources.
- Qualifications_
- A level of education, training and experience equivalent to a Bachelor’s Degree in a relevant discipline such as Nursing, Health Care Administration, Science or Business Administration.
- A minimum of 1 year of recent experience managing staff and operations in a similar role.
- Experience with Electronic Medical Records systems (EMRs) and Excel or Google Sheets, including the ability to navigate and utilize these platforms effectively.
- Recent medical experience preferred.
- An understanding of human resources principles, including recruitment, onboarding, performance management, and employee relations.

Pay: $30.00-$35.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person