Area Manager

13 hours ago

Montréal, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

Under the general supervision of the Regional Director - Operations, the Area Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

**KEY DUTIES & RESPONSIBILITIES**

Functioning as a core member of the Operations team the Area Manager must be able to:

- Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
- Respond quickly and efficiently to all clients concerns and requests
- Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
- Plan, organize and manage day to day operations
- Manage/track inventory and equipment
- Coordinate and execute event requests made by facility’s managers
- Be responsible for sourcing, training, and orienting of new employees
- Always demonstrate the values of the company and lead by example
- Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
- Review daily site evaluations/audits to ensure safety, security and service standards are being met
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
- Prepare and Maintain service schedules according to client needs
- Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
- Co-ordinate activities with other departments
- Communicate with operations Managers from various facilities
- Operate within the labour cost budget on a site-by-site basis
- Implement approved operational policies and procedures
- Generate new account leads, respond to sales enquiries
- Protect company and client assets from misuse and damage
- Address and report any safety or security issues to the director of Operations
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned

**KNOWLEDGE & SKILLS**
- 3+ years of Management experience in operations of a Service-related field
- Valid driver's license and own vehicle
- Excellent communication and strong interpersonal skills
- Fluency in both written and oral English a must, Bilingual skills preferred
- Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
- Strong computer skills and excellent knowledge of Microsoft Office Software
- Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Familiarity with cleaning/battery operated equipment
- Ability to work independently and as part of a team
- Effective attention to detail and a high degree of accuracy
- Must be able to handle confidential information in an ethical and professional manner

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