Area Manager

**Come and join one of the world’s top footwear companies**

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving. We identify, through constant research, the most advanced technologies and the latest trends, so that we can eventually incorporate them in our unique products.

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:
**WHY WORK WITH US**
- Merchandise discount program
- Career advancement
- Group benefit plan

**Job title**: Area Manager

**Reports to**: Retail Manager

**Key Responsibilities**:
**_ 1. CUSTOMER EXPERIENCE_**
- Service Model Ambassador:
Lead by example

Ensure every team member delivers the GEOX Service Model with every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience

Resolve customer service challenges in a positive and professional manner for a win/win outcome
- Visual Merchandising Ambassador:
Ensure all corporate visual directives are read, understood and applied by all staff

Uphold brand presentation by maintaining visual standards at all times

Ensure store visual standards are adapted to react to the business results while preserving brand integrity

Uphold physical store maintenance standards in order to create a functional, safe, clean and brand propelling store environment
- Brand Ambassador:
Passionate and knowledgeable of all GEOX technologies, products and patents

Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends

Facilitate all staff learning to confidently and passionately interact with every customer

**2. PEOPLE MANAGEMENT**
- Staff Planning: ongoing evaluation of staff within geographical area to determine hiring needs, in partnership with store managers; build staff plans to foster development, build succession strategies and build bench strength within your store and area
- Hiring: select management with the attributes and the skills for the required roles; ensure all new hires administration processes have been carried out accurately and in a timely manner
- On-boarding: prepare and plan onboarding to positively integrate new and promoted managers within the team and promote accelerated learning
- Training: create and execute training strategies for the various roles within the business to foster continued development and exceptional performances
- Evaluating: validate staff performance to identify further actions for staff development, performance management and recognition
- Scheduling: responsible to manage payroll costs and maximize sales by ensuring store managers optimize store schedules; manage vacations of the management team; hold all managers accountable for adjusting schedules in reaction to daily business trends
- Performance Management: retain top talent and manage/replace unsatisfactory performers respectfully and with urgency; provide proper documentation to HR in a timely manner
- Fun Atmosphere - create a fun and positive work environment by building positive relationships & maintaining open two-way communication channels within all store teams and Head Office

**3. STORE OPERATIONS**
- Sales Analysis: analyze and review all store sales reports and action to maximize sales opportunities
- Inventory Management:
Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving;
Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands

Prepare for and conduct store inventory procedures

Summarize geographical area product needs to the Product team
- Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
- Maintain Health & Safety Standards:
Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required

Ensure all store staff follow ladder safety policy
- Store Set-up & Organization:
Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard

Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
- Communication:
Conduct weekly conference calls to facilitate regular communication with all store managers to align sales and operational objectives

Provide ongoing and regular feedback to store managers

Provide regular and timely feedback to department managers
- Store Visits:
Prep