Operations Manager

Edgecom Energy is a purpose-driven clean-tech software company, delivering cutting-edge energy management solutions across Canada and rapidly scaling throughout North America. We empower some of the world’s largest energy users—including data centers, industrial facilities, and chemical processing plants—to reduce energy costs, cut emissions, and make measurable progress toward a sustainable future.

Our expertise spans demand response, distributed energy resource (DER) management, and advanced software tools that enable real-time decision-making for complex energy systems.

As we enter an exciting new phase of growth, we’re seeking driven, innovative professionals who are passionate about sustainability and eager to harness technology to combat climate change. Join a dynamic team of problem-solvers and trailblazers revolutionizing how businesses manage energy, improve efficiency, and protect the planet for future generations. This is your opportunity to make a tangible impact—be part of something bigger.

What we offer:

- Meaningful work with a purpose - reducing emissions and saving energy for a more sustainable future.
- Outstanding health, vision, and dental benefits.
- A competitive and comprehensive compensation package.
- A potential equity participation program aimed at extending ownership opportunities to employees.
- A small agile team where you’ll be able to make a real-life difference.
- Onsite Gym at the office
- Hybrid Work
- Personal days to promote work-life balance and employee well-being.

Edgecom Energy is committed to creating a diverse, equitable, and inclusive workplace. We believe that a range of perspectives and backgrounds drives innovation, strengthens our team, and enhances the quality of service we provide to our customers. We are dedicated to building a culture where all employees feel valued, supported, and empowered to contribute fully to our mission.

Position Summary: As we scale across North America, we are seeking an experienced Operations Manager to streamline daily operations and foster collaboration across sales, marketing, and technical teams. You will be instrumental in enhancing team interactions, ensuring project milestones are met, and driving our business forward by relieving the CEO of day-to-day operational duties.

Essential Requirements:

- Experience in setting up and tracking performance metrics.
- Excellent communication, leadership, and decision-making skills.
- Strong understanding of the functions within a scale-up and the ability to manage across these functions effectively.
- Excellent people management skills with high emotional intelligence to navigate complex team dynamics.
- Proven experience in operations management within a tech or energy sector startup.
- Demonstrated ability to lead small to medium-sized teams and manage multidisciplinary projects.
- Proficiency in using modern software tools like HubSpot, ClickUp, Intercom, Notion.

Key Responsibilities:

- Project Management: Monitor the customer life cycle from deal closure, all the way through to execution and post-sales support
- Team Coordination and Leadership: Coordinate and lead interdepartmental team meetings to ensure there is a clear understanding of business objectives, project status, and resource allocation. Facilitate dialogue to address any roadblocks in processes and encourage solution-oriented discussions.
- Documentation: Ensure processes are documented and communicated clearly amongst the team using tools like Google Docs or Notion.
- Optimize Processes: Triage and mitigate daily operational challenges by enhancing processes across the board. Work closely with the implementation and customer support teams to streamline operations and improve service delivery.
- Oversee Onboarding: Ensure new employees are integrated effectively into the company through a structured onboarding program that aligns with Edgecom Energy's culture and operational goals.
- Strategic Operational Improvement: Develop strategies to enhance operational efficiency, focusing on key areas such as Demand Response, DataTrack, and HR issues. Identify opportunities for automation and process improvement.
- Performance Metrics: Establish and track key performance indicators across various departments to assess operational efficiency and help guide strategic decisions.
- Risk Management: Identify potential risks in operational strategies and processes. Develop mitigation strategies to minimize risk impact on business operations.
- Enhance Interdepartmental Communication and Collaboration: Foster a collaborative environment where information flows freely between departments. Facilitate regular interdepartmental meetings to ensure teams are aligned with the company's goals and projects.
- Project Management: Implement and oversee project management frameworks to ensure projects are delivered on time and within budget. Use industry best practices to manage project scope, resources, and risk.
- Cultivate a Produc